Dispatcher/Permit Technician - 2nd shift

Description

Dispatcher/Permit Technician - N. Chesterfield, VA.

Provides administrative support for 24/7 emergency response to the railroad industry.

Responsible for ensuring accurate and timely dispatching of field crews in response to emergency calls for lifting/recovery and other specialty services. Obtains accurate travel permits for OS/OW equipment. Ensures accurate/ efficient transmission and recording of data/information related to man-hours, materials and equipment for jobs/contracts/emergency services in order that customer billing processes will be timely and inclusive of all labor/materials/equipment.

Answers and routes all in-coming phone calls.

Utilizes Excel, SharePoint, and Vista (or other software) to capture and record data.

Performs administrative tasks in accordance with standard procedures including set-up of work orders, job files, etc.

Obtains transportation permits for over-weight and over-sized vehicles/equipment while meeting Cranemasters performance standard of a 1 hour in response time.

Works with emergency response crew leaders to identify and select most efficient routes for movement of trucks, equipment and response crews.

Maintains job logs including process/work performance updates for documentation of WIP (work in progress), material usage, recording hours of use for equipment/vehicles, etc.

Relays information between all parties (Customers, Cranemasters team members, emergency response agencies, etc.) and seeks opportunities to facilitate work accomplishment in the field.

Participates in weekend and holiday duty rotations. On-call as directed in order to meet 24/7 emergency response and operational needs of the company.

Other duties as required.

Requirements

Solid work ethic and orientation for the provision of outstanding customer service.

High School Diploma or GED supplemented by training/education that would be the equivalent of an associate degree.

Strong administrative and organization skills, proficient level of computer and key-boarding skills and the ability to communicate clearly and professionally.

Previous work experience in logistics, dispatching, transportation, heavy construction, or call center environment preferred.

Ability to read maps, understand routing, and obtain permits for over-weight or over-sized equipment/trucks.

Must be a team player with the ability to work with others to meet goals and objectives.

Must be able to read, write and speak English.

May be required to fill-in for team members on nights, weekends and/or holidays during vacations or other time off. May be called upon to provide coverage in emergency situations in the event another team member has an emergency.

Preference for knowledge of D.O.T., FMCSA, and FRA regulations.

Must project positive and professional image to customers, co-workers, work crews, and public.

Strong attention to detail is a must.

Physical Demands:

Ability to answer phones to assist customers, answer questions, dispatch crews and communicate information with direct impact on operations and emergency response situations.

Working extended hours.

Ability to perform tasks and multi-task under stressful conditions.

Occasional bending, twisting, stooping, standing, and / or walking.

Walking / carrying / lifting items associated with normal office work (not to exceed 20 lbs.)

NOTE: Cranemasters is a 24/7 emergency service provider to the railroad industry and as such, our employees are subject to work outside of normal working hours including nights, weekends and/or holidays.