Dispatcher

About the job Dispatcher

Work Location: Plano, TX 75075

Pay: $20-24

Contract: 1 yr

MON-FRI 8:30am-5:30pm

Responsibilities:

Monitor and manage the drayage process of shipment movement (receive Arrival Notices, ISF information before port arrival of vessel, create and send delivery(work) order)

Manage relationships with selected drayage carriers and make urgent communication in case of emergency

Search plan B drayage carriers in case of lack of capacities

Share with daily container delivery schedules with drayage carriers

Analyze, create, edit, track and trace select LSPs such as drayage carriers, rail companies, rail terminals

Monitor and drive improvement to customer service goals including on-time delivery, product lead-times, and request-for-quote responsiveness

In case to use pre-pull yard, find the best solutions in time

Report monthly on Key Performance Indicators (KPI's) for drayage deliveries

Checking the delivery status and share with customers

Document corrective actions and improvement plans properly, and verify plan's effectiveness.

Perform ad-hoc reporting, as required.

Perform other job related duties as required

Qualifications:

Bachelor's degree or equivalent exp

Min 2 Years of Relevant Experience

Strong understanding of international transportation (especially ocean shipping) / freight forwarding industry

Excellent project and people management skills

Experience in establishing a transport plan that can optimize loading rate, transport time and logistics cost

Ability to manage within goals by considering in time, budget and business objectives

Analytical/focused/data-driven coupled with creative problem solving

Strong cross-functional teamwork, collaboration, interpersonal, with excellent written and verbal skills.

Advanced proficiency in MS Office Suite and other applications

Prioritization skill, able to shift focus to urgent issues while not falling behind on other duties

Ability to travel up to 20% in domestic and international