Position: Front Desk Team Member
Reports to: Operations Manager
Employee Type: Full Time/Part Time
Job Summary:
This position will be responsible for the day-to-day operations of the Front Desk including, the processing of guest check ins, member retention and maintaining quality customer service.
Duties and Responsibilities:
● Executes procedures as outlined by front desk manual
● Answer phones, take messages and transfer calls
● Knowledgeable of Clubs amenities and surroundings
● Communicates kindly and sincerely using members name
● Attends all staff and club meetings and events
● Establish and maintain professional relationships with members and staff
● Ensures front desk is clean, maintained and organized at all times
● Ability to respond quickly and appropriately to emergency situations
● Comfortable serving alcohol
● Willingness to learn bartending skills, if not already knowledgeable
Expectations:
● Present a professional demeanor at all times when representing the Genesis Health Clubs
● Provide input in developing strategies to support club goals and objectives
● Ability to respond to common inquiries or complaints from members
Job Requirements:
● Available to work weekends and evenings and holidays
● Ability to work well with others
● Experience in cash handling and credit cards
● Customer service abilities
Physical Requirements:
● Ability to stand for long periods of time
● Ability to lift up to 35 pounds
● Ability to communicate with guests and other associates, including reading, writing and speaking.