PT Customer Service Leader

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Job Title: Customer Service Leader - Office Assistant

Success Factors Job Code: 1300434

Department: Front End

Reports To: Customer Service Manager

Primary Purpose:

To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. To be friendly, courteous and cooperative with other store associates. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service.

Duties and Responsibilities:

Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience

Greet each customer and uses his or her name whenever possible

Unload customers' groceries from cart to belt-unload items for ease of bagging such as grouping cold items together

Check the bottom of every cart and under all baby seats for items before completing an order

Follow correct bagging procedures for the correct use of bags by type

Scan customers' order and handles the payment transaction, per standard practice

Avoid personal conversations with other associates when customers are present

Follow procedures in handling cash, checks, coupons, gift cards, partner cards, food stamps and WIC vouchers

Follow procedures for refunds and error correction

Make every attempt to maintain accurate cash control

Follow procedures and performs overrides

Identify customers needing assistance and offers to take the customer's order to their car

Maintain alertness and calls for assistance when needed to service customers per service standards

Check prices quickly and accurately

Is courteous and helpful to other associates

Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code

Retrieve shopping carts from the parking lot and cart corrals utilizing the tether strap per standard practice

Ensure work station and front end area of the store has a neat and clean presentation

Report any register malfunction to the Customer Service Manager or MOD

Ensure the MVP savings center KIOSK is filled with paper and properly working

Adhere to all company guidelines, policies and standard practices

Observe and correct all unsafe conditions that could cause associate or customer accidents

Notify QA of any cleaning issues or maintenance required on front end

Successfully complete computer based training (CBT) and training aid courses

Perform all other duties as assigned

Qualifications:

High school graduate or equivalent preferred

Effective communication and customer service skills

Ability and willingness to learn multiple tasks and technical requirements of the job

Ability to perform the technical requirements of cashier and service center

Must meet minimum age requirements to perform specific job functions

Must be able to meet the physical requirements of the position, with or without reasonable accommodations

Physical Requirements:

Ability to use computers and other communication systems required to perform job functions

Perform repetitive hand and arm motions

Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion

Pull or push up to 75 lbs. on occasion

Stand 100% of the time, frequently walking short distances

Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners

Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator

Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level

Meet established volume activity standards for the position

Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time

Have sufficient visual ability to check ID cards, checks, invoices and other written documents

BOTTLES where applicable: Move empty bottles and containers from the front end to the back room

08/24/2021: Change in job code from 406/407 to SF job code 1300434