Call Center Customer Service Rep

This is not a remote position. Must be willing to work in an office location in Twin Falls, ID. Position is Monday-Friday from 9 am - 6 pm.

About KRS:

KRS is a locally owned and operated company based out of Twin Falls, Idaho. Over the past 21 years, our business has grown to be a national leader in developing and managing customer rewards programs across the country. We build business solutions that make retail operators smarter and more profitable while helping them anticipate and meet their customers' growing needs. With more than 21 years of experience, we're recognized as the market leader in building customer rewards programs that generate brand loyalty, build repeat store visits, and increase bottom-line sales.

KRS recognizes that businesses must be prepared to pivot to meet their customer base's changing needs to succeed in today's competitive retail environment. We are here to provide out retail clients with cutting-edge products and services they need to serve their customers.

As a company, we have high expectations of each other and work as a cohesive team to provide excellent customer service and support to our clients. We are a family that cares for and supports each other.

Overall Responsibility:

To provide accurate, friendly, and service minded attention to phone customers in a team setting. This position is full-time with possible weekend hours scheduled. Full-time employees are scheduled 40 hours per week Monday - Friday starting at $14.50 hourly.

Job Description:

To provide basic information of loyalty programs to customers on how to spend points, how points are earned, how many points are earned at certain locations and programs. Obtain client information by answering phone calls, while providing excellent customer service.

Key Tasks and Responsibilities:

Provide excellent customer service

Apply appropriate actions to effectively control a call

Escalate, when necessary, adjust tone and etiquette to accommodate customer

Enroll cards

Transferring cards

Updating customer information in database

Looking up card balances

Keeping track of, organizing and using provided information to perform efficiently

Maintain communications equipment by reporting any problems

Maintain and improve quality results by adhering to standards and guidelines, and recommending improvement procedures

Update job knowledge by studying new program descriptions and participating educational opportunities

Use an effective approach to handle special telephone tasks such as call transfers, call backs, holds, interruptions, and unintentional disconnects

Work efficiently with team me3mbers

Other duties as assigned

Skills and Attributes:

Availability for weekend shifts

Great customer service skills

Attention to detail

Good understanding of written and oral communication

Problem solving skills

Data entry / basic computer skills

Strong telephone skills and ability to maintain composure during difficult or unpleasant customer situations

Ability to multitask

Ability to work with limited supervision when necessary

Education and Job Experience Requirements:

High School Diploma or GED equivalent preferred

Call Center experience preferred

Perks of working for KRS:

Great PTO Plan

Medical Insurance

Health Savings Account (HSA) on applicable health plans

Life Insurance

401K with company match

Bonusly employee rewards

Access to learning platforms

Wellness program

Supplemental programs