Dental Practice Manager - Bilingual

Overview:

Dental Practice Manager - Bilingual

Summary:The Practice Manager (Bilingual in Spanish) is responsible for strategic planning, office start up, staffing, general office management and oversight, the development of a comprehensive marketing plan, managing and motivating the sales team, performing comprehensive human resources functions, training and mentoring staff, billing and collections, and acts as the technical support liaison. Most roles take a supportive or secondary role to the direct department managers. A tentative primary position will take precedence if the direct department manager(s) are unavailable.

Are you ready for your next career adventure? We are seeking a dynamic individual who loves to make an impact to join CHOICE Healthcare Services, where our mission is to provide everyone access to the healthcare they need. CHOICE is the largest provider of pediatric dental care in the Southwest United States, and we pride ourselves on delivering high quality care to children in our communities.

What we provide to you as a CHOICE teammate:

Care for your wellbeing and work-life balance

Professional and personal growth

Experienced leadership support

Fun and supportive team dynamic with events and celebrations

Comprehensive benefit package

Responsibilities:

Essential Duties and Responsibilities: include the following. Other duties may be assigned.

STRATEGIC PLANNING

Practices focus

Plans for hiring office personnel

Research demographic of the trading zone

Identifies target patients

Identifies marketing strategies

Roles may be secondary and supportive to direct or department manager

STAFFING & SCHEDULING

Collects resumes

Pre-screens candidates

Enforces handbook policies & other notices

Associate, Team and Patient scheduling

Roles may be secondary and supportive to HR & Scheduling/General Anesthesia Teams

Review timecards

Approve payroll exceptions such as overtime and penalty pay

GENERAL OFFICE MANAGEMENT AND OVERSIGHT

Processes bill payments

Opens and distributes mail

Assists CE tracking for doctors and staff

Maintains the business practice plan

Installs and oversees the office’s systems and operating procedures

Auditing daily charts

Reviews daily reports

Reviews daily GAP list reports

Reviews the Daily Ortho Referral Report

Ensures schedule is booked according to office protocol

Ensuring scheduled appointments are confirmed at least 2 days prior to appointments

Roles may be secondary and supportive to their respective department managers (e.g. HR, Call Center, Billing, etc.)

Projects and duties as assigned by Supervisor

ASSIST AND IMPLEMENTATION IN HUMAN RESOURCES FUNCTIONS

Oversees Staffing

Manages and supports personnel

Oversees payroll

Oversees Benefits

Dealing with resolutions on patient and staff grievances

Assists in employee office job descriptions and performance reviews

Reviews employee time sheets, documents tardiness and absences

Training staff & managing site visits of interns or potential candidates

Roles may be secondary and supportive to HR manager

BILLING AND COLLECTIONS

Performs data entry

Performs banking

Assists billing

Assists in collections

Assists in insurance processing

Performs related administrative services

Roles may be secondary and supportive to billing manager

COMPUTER NETWORK SUPPORT LIAISON

Acts as a liaison to maintenance of computers and computer networks

Assists IT with technical issues resolution

Trains and supports users

Performs educating staff of practice management software updates

Supervisory Responsibilities: Directly supervises employees within the office. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; addressing complaints and resolving problems. Leads daily morning huddles with doctor and team to discuss daily schedule and review weekly and monthly goals. Plans and facilitates weekly and monthly team meetings to review practice goals, recognize outstanding performance, discuss upcoming events, promotions, and programs, identify and solve problems, and provide training to team members.

Qualifications:

Education and/or Experience:

High School Diploma or equivalent

1+ years of managing a dental practice both on the operations and personnel side

Experience utilizing Profit & Loss and other financial reports to manage monthly production goals

Experience working for a Dental Service Organization is preferred

Bilingual in Spanish is required

Permanent