IDCS Operations Training Coordinator

Job Summary:

The IDCS Operations Training Coordinator role acts as a central hub of expertise for IDCS Integration Services. This position provides thorough initial training, targeted procedural guidance, and further training for staff development. A day in the life of an IDCS Operations Training Coordinator involves coordinating with managers to identify training requirements, delivering personalized instruction to Integration Center staff, and leading group sessions to ensure new hires are fully versed in all operational procedures.

Additionally, trainers are tasked with recording the outcomes of progression training to support employee promotions and departmental transfers. Due to their extensive knowledge, trainers collaborate closely with both Integration Center employees and IDCS leadership.

The position reports to the IDCS Sr. Director of Operations and is based at the SHI Ridge Integration Center in Piscataway, New Jersey.

About Us:

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $14 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 6,000 of them. If you join our team, you’ll enjoy:

Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

Continuous professional growth and leadership opportunities.

Health, wellness, and financial benefits to offer peace of mind to you and your family.

World-class facilities and the technology you need to thrive – in our offices or yours.

Responsibilities:

Include but not limited to:

Facilitate instructional sessions for Integration Center personnel on pertinent processes and operations.

Keep detailed records of training sessions and conduct evaluations of staff performance.

Revise and update the existing ISO training materials for incorporation into SHI’s educational platform.

Create and implement a variety of educational courses and programs, utilizing diverse instructional methods such as videos, written materials, and hands-on activities.

Offer constructive feedback, support, and instructional advice to training participants. Communicate insights and assessments concerning the performance of newly hired employees to the supervisory team.

Coordinate and lead introductory events for potential hires, showcasing the Integration Center and explaining the roles on offer.

Organize further training sessions tailored to employee and managerial needs for career progression.

Provide additional support to the configuration team as needed to manage excess tasks.

Qualifications:

Possession of a degree in Computer Science or a related discipline, or graduation from a recognized trade school with a focus on computer training.

A minimum of 2 years of professional background in a Data Center setting, focusing on hardware installation and cable management.

At least 1 year of job experience in the creation of training content and documentation.

Required Skills:

Competence in mentoring peers and inspiring team members.

Adaptability to thrive in dynamic and high-pressure situations.

Willingness to accept guidance and adhere to given directives.

Meticulous attention to detail, ensuring tasks are completed accurately and efficiently.

Autonomy in task execution, as well as the ability to collaborate effectively within a team.

Proactive approach to accomplishing tasks without the need for constant supervision.

Capacity to comprehend and implement managerial feedback constructively. Consistently professional demeanor in all workplace interactions.

Skill in managing multiple responsibilities simultaneously and setting priorities. Outstanding proficiency in both written and verbal communication.

Expertise in delivering engaging and informative presentations.

Ability to ascertain customer/staff need and develop a training plan

Posses innovative thinking with a passion for Learning and Continuous Learning

Advanced proficiency in the use of the following software and platforms:Microsoft Outlook

Microsoft Word

Microsoft Excel

Preferred Skills

Minimum of 1 year of training experience preferred.

Certifications Required:

If at least one certification is not currently held the successful candidate will be required to obtain one of the certifications within 6 months of commencing the role:

Vendor Certs (Maximum of one per vendor)

HP

Dell

Lenovo

Apple

Preferred

Microsoft MCSE/MCSP

CompTIA

CISCO

Unique Requirements:

Overtime and weekend work are available, and may be required throughout the year

Position requires the ability to move or lift up to 50lbs

Additional Information:

The estimated annual pay range for this position is $55,000 - $85,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status

Permanent