Restaurant Supervisor

About Us:

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!

Location Description:

Born of Midwestern charm and modern design, The Bradley invites you to experience the best of Fort Wayne, Indiana. Our property is a true reflection of the city, channeling the genuine spirit of community, industry, and creativity that abounds beyond its own walls. This is our city and our people.

Overview:

The Bradley is seeking a Food & Beverage Supervisor to supervise, direct, and assist in the day to day operations of our roof top restaurant Birdie's and lobby restaurant Arbor as well as our private dining, banquets/catering. Ensures that employee and guest satisfaction are exceeded by assessing the customer needs, meeting quality standards for service and continued evaluation of external and internal guest satisfaction. The F&B Supervisor will be responsible for maintaining the highest customer service standards in all food and beverage outlets/areas via grooming and developing of each staff member. The F&B Supervisor will ensure all aspects of the restaurant are operating in accordance to established policies and procedures to include cash control, menu pricing, property promotions, alcoholic beverage menus, and overall housekeeping, sanitation and maintenance respective areas of responsibility.

Due to the ever changing nature of the hospitality industry, the Food and Beverage Supervisor may be required to work varying schedules to reflect business needs of the hotel.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following, but are not limited to:

Supervise and develop the performance of employees of the Restaurants and Banquet department performance to ensure efficient operations and adherence to hotel/restaurant’s policies and procedures and to insure the highest possible levels of guest satisfaction in a cost efficient manner.

Handle guest requests, inquiries and complaints effectively and efficiently.

Support team members in handling guest inquiries, requests and in resolving guest complaints

Assign work and supervise performance of employees in all Food and Beverage and hotel policies procedures

Function as a liaison between guest and restaurant, lounge & banquets while maintaining a high level of customer service.

Supervise programs that promote a positive work environment for all employees while ensuring that all employment-related processes and documentation are in compliance with local, state and federal laws and regulations.

Understand the intricate variations of each type of wine and is able to create a rapport with guests and customers to ascertain their particular needs.

Other responsibilities include but are: Selects, requisitions, stores, sells, and serves wines in restaurants or banquet areas. Keeps inventory and orders wine to replenish stock. Meets with winery representatives and tastes wines to select for wine list. Stores wines on racks or shelves in wine cellar. Maintains wine list and recommends bottle or individual glass prices. Discusses wines with patrons and assists patrons to make wine selection. May assist with interview and hiring process, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate. Perform other tasks as necessary in order to achieve the financial performance and goals of the organization.

Qualifications:

QUALIFICATIONS REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Ability to handle sensitive, confidential information discreetly and professionally

Strong detail orientation; ability to set priorities, multi-task and meet deadlines

Basic computer skills; proficiency in Microsoft Office Suite (Outlook, Word, PowerPoint, Excel)

Excellent verbal and written communication skills

Excellent time management and organizational skills

Excellent problem solving skills, including the ability to problem solve without direct supervision.

Ability to use POS software and payroll system.

EDUCATION and/or EXPERIENCE: Associate's degree (A. A.) or equivalent from two-year college or technical school; or minimum one year in hotel banquet, restaurant and/or training; or equivalent combination of education and experience.

Previous experience in a 4 to 5-star hotel (and the quality and services expectations associated therewith) preferred.

Minimum of two years of experience in a hotel or related field, and supervisory experience.

Demonstrated knowledge in wine and spirits

Strong personnel training background with an ability to teach and mentor others

Permanent