Doors Sales Executive - Technical

The Doors Sales Executive is responsible for small repairs through to full modernisation and replacement, as well as supporting with maintenance sales when required.

To proactively manage customer relationships, manage opportunities from current and new customers and close deals in a way that meets customer needs and maximizes KONE’s order book and profitability.

This position will have a base at our Birmingham office and regions covered are Midlands, Central Wales and east Anglia.

Key responsibilities:

Creates and communicates leads and sales opportunities for entire KONE sales team (e.g., cross-selling)

Development of existing and new customer relationships.

Collaboration with the rest of KONE team to improve customer satisfaction.

Proactively generates opportunities from outside current customer base

Manages requests for quotations

Is accountable for leads, opportunities, orders, and contracts to meet the sales budget and pricing targets

To consult with the Area Service Manager and local engineers

Is accountable for finding customer needs and that KONE’s solution matches with the needs

Is responsible for pricing using the approved tendering tools, and for optimizing prices and discounts

Responsible for timely and accurate information input and reporting in CRM

Responsible for gathering relevant information about market and competitors from the field

Travel to meet customers will be required will be required to undertake site surveys

Skills & Experiences

Industry experience or a technical background is essential

Comfortable surveying all types of doors/gates/shutters. Full training will be given.

Sales and customer management experience is essential

Enjoys working with customers, stakeholders and building relationships

Complaint handling and resolving any queries

Excellent interpersonal and team working skills to gain access and work with the right external and internal networks.

Problem solving and finding solutions

Able to provide exceptional customer service

Excellent communication skills in both written and spoken English

CRM, Salesforce experience is desirable

Customer centric mindset – understanding what creates value to our customers and providing excellent customer service

Good IT skills, CRM (Salesforce).

Benefits: Competitive Salary, 25 Days Holiday, Company Pension Scheme, Employee Assistance Programme, PDI, Life Assurance, Cycle to Work Scheme, KONE Discounts, Car, and Quarterly Commission.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

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