Desktop Support Engineer

• Excellent communication & spoken skills in English, for voice support to US based end users.

• 1 - 2 years' experience of desktop/laptop/application troubleshooting support (Phone / Remote)

• Knowledge of Active directory and Basic troubleshooting knowledge for Internet/LAN

• Experience of handling calls / tickets from end user over phone and provide L1 support.

• Experience of Logging and updating tickets (with accurate and descriptive comments) on Helpdesk tool (provided by Colgate)

• Experience of following standard processes for forwarding tickets, as required, to the next appropriate Team/level of support

• Assign correct priority to incidents/SR/CR via Helpdesk tool (Provided by Colgate)

• Escalate issues / tickets which are going beyond the service levels to respective Colgate stakeholders.

• Track all the issues and send status updates on the progress

Full time