Responsibilities of the Remote Support Engineer :
Possess a good understanding of Electrical distribution with the ability to Perform predictive / condition-based analyses of data generated by EAA Predictive into meaningful insights and actions.
Extracts and analyzes data, runs analytics (software/expert-based)
Observes health of assets, including condition-based analytics, and adjusts maintenance plans accordingly.
Develops recommendations based on the data, creates reports and shares reports with customers and provides direction to the customer as to actions required.
Interacts with customers and provides remote troubleshooting (e.g. phone, chat, email, etc) as needed
Acts based on customer requests to create cases, initiates work order creation to dispatch Field Services and/or engages Sales for service or product quotations
Interacts with Network of experts for advanced support of data analysis and recommendations to the customer
Responsibilities of the Remote Support Engineer :
Possess a good understanding of Electrical distribution with the ability to Perform predictive / condition-based analyses of data generated by EAA Predictive into meaningful insights and actions.
Extracts and analyzes data, runs analytics (software/expert-based)
Observes health of assets, including condition-based analytics, and adjusts maintenance plans accordingly.
Develops recommendations based on the data, creates reports and shares reports with customers and provides direction to the customer as to actions required.
Interacts with customers and provides remote troubleshooting (e.g. phone, chat, email, etc) as needed
Acts based on customer requests to create cases, initiates work order creation to dispatch Field Services and/or engages Sales for service or product quotations
Interacts with Network of experts for advanced support of data analysis and recommendations to the customer
Qualifications
The Remote Support Engineer must have a proven track record of
Providing excellent customer service and must possess a customer focused mindset
Effective communication (written/oral/reading/listening), with a command of the English language
Ability to keep relevant stakeholders informed and build network of relationships that would aid in business development
Candidate must have the ability to influence and convince
Ability to effectively manage time and remain organized across multiple activities along with an attention to detail
Curiosity and interest in new knowledge in various domains Minimum Knowledge & Skill Expectations
Service experience with power/power monitoring equipment and industrial applications
Knowledge of electrical distribution systems and proficiency with one line diagrams
Strong Technical writing and computer knowledge, fluency with Microsoft Office tools.
Superior analytical abilities and high degree of proficiency in working with data
Schedule: Full-time
Req: 008TQC
Full time