Sr.Executive- Tech Support

Title: Sr.Executive- Tech Support

Sr.Executive- Tech Support

Mumbai

This is Worldline

We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of commerce. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The Opportunity

The Prod Provisioning team serves as the primary support for all technical inquiries, acting as the initial contact point for MEs seeking integration or payments assistance. Team members require specific academic qualifications and collaborate closely with L2 and development teams. Their timely resolution of production issues is crucial due to potential business impacts, maintaining a proactive stance despite the absence of formal SLAs with MEs. Operating through unique CRM credentials, tickets are auto-assigned, with SLA calculations initiated upon receipt of issues. Achieving a consistent 99% SLA annually, the team advises product development, resolving 90% of cases internally via various support channels

Day-to-Day Responsibilities

Attending issues/queries on email

ME creation in the system

Sharing issue with L2 for support

Attending daily SCRUM call with L2 and dev team

To go on call with MEs on teams (application)

Take remote access of ME system to pinpoint the issue

Evaluating transaction logs and releasing live credentials

Do account level configuration to solve issues

Sharing logs and analysis with L2 & ME team

Assist merchant in test/live integration

Who Are We Looking For

We look for big thinkers. People who can drive positive change, step up and show what's next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:

PG integration and tech support engineer

1 to 2 years' experience of working in tech and integration process of a PG company

Good knowledge of PG architecture, platform and transaction processing

Knowledge of integration in Asp.net, java, PHP, IOS, Android and SQL

Graduate (BCA/MCA, BE, BSC/MSC IT or equivalent in academic

Able to read and analyse transaction logs (request and response)

Basic knowledge of programming languages like .net, PHP, java, html.

Knowledge of various payment options NB, Cards, wallets, UPI

Ability to read, write and speak in English

Perks & Benefits

At Worldline you'll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

Be part of a company guided by a strong purpose to do good and recognized as top 1% of the most sustainable companies in all sectors worldwide.

Work with inspiring colleagues and be empowered to learn, grow and accelerate your career.

Work from home option (T&C)

Free private medical services

Referral bonuses for new hires recommended by you

Full access to the 'Learning' platform

Shape the evolution

We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you'll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.

Learn more about life at Worldline at jobs.worldline.com

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.

Full time