Team Leader

Company Description

Located on Anna Salai Road, opposite Metro Station, ibis Chennai City Center - An Accor Brand is 20 minutes by metro to the Chennai Airport. The hotel features a well-equipped fitness center, 'The Hub' lobby level bar and 'Spice It', a multi-cuisine …

Job Description

Job Description

Department : Food & Beverage Service

Designation : Team Leader - F & B Service

Reports To : Guest Service Manager

Prime Function

Responsible for overall supervision, planning, control and coordination of all activities of the team engaged in the operations of the department.

Ensure that the beverages prepared and served in the assigned area are according to standard recipes and with excellent quality.

Ensure to attend to guest complaints, requests or inquiries regarding the services.

Any matter which may affect the interests should be brought to the attention of the Management.

Responsible for INTERREACT

Key Responsibilities

People Management

Motivate and develop staff to ensure smooth functioning of the department and promote teamwork.

Achieve guest satisfaction and organizational profitability through effective utilization of all resources.

Establish and maintain seamless co-ordination & co-operation with all departments of Ibis Chennai City Centre to ensure maximum cooperation, productivity, morale and guest service.

Ensure to train the team according to established procedures and also ensure that the team has been trained for all safety provisions.

Financial Management

Identify optimal, cost-effective use of the resources and educate the team on the same.

Assist the R&B Manager to prepare and submit in the required format all information necessary for budgeting accurately.

Operational Management

Ensure to upgrade & update with the trends, practices and equipment in food and beverage preparation and service in the bar.

Ensure to set up the equipment and prepare mise-en-place in accordance with bar policy.

Improve sales volume in all outlets by means of up-to-date marketing, menus (seasonal and special), festivals and special promotions.

Ensure on a daily basis that all the amenities are properly arranged prior to service.

Ensure to possess working knowledge of wine, cocktail and mixing all beverages.

Ensure that daily beverage inventory journal, bar opening and closing stock are noted and initiate requisitions in accordance to the established par stock.

Ensure that Food & Beverage Associates maintains cleanliness and mise-en-place level at bar counter, bar cabinets, shelves, floor and service pantry for smooth operation.

Hygiene / Personal Safety / Environment

Ensures that the workplace and storage areas remain clean and tidy, and the safety of consumable goods by always respecting HACCP regulations

Respects the instructions and safety guidelines for the equipment (s)he uses

Applies the hotel's security regulations (in case of fire etc)

Respects the hotel's commitments to the Environment Charter (saving energy, recycling, sorting waste etc)

Key Contacts

Liaises with

Responsible for (as assigned)

Departments like F&B Production, Front Office, Purchase

Associate F&B

Trainees, Casuals

Occupational Health & Safety

Employee Responsibility

All employees to safeguard their health and safety, and the health and safety of others, in the workplace.

Qualifications

Secondary / High school education

Additional certification(s) in Food & Beverage will be an advantage

Good reading, writing and oral proficiency in English language

Ability to speak other languages and basic understanding of local languages will be an advantage

Minimum 2 years of relevant experience in a similar capacity

Working knowledge of MS Excel, Word, & PowerPoint

Full time