NOC Support Engineer

Management Trainee – NOC L1 Support

Experience: 1-3 years

Location - Chennai

Must have -

Knowledge of server hardware systems including Nutanix, VMware, and Network Environments

Experience in deploying, managing, and troubleshooting network infrastructures

Experience working as a NOC (Network Operations Center) engineer

Required Experience And Skills

Extensive experience working as an NOC (Network Operations Center) engineer.

Experience deploying, managing, and troubleshooting network infrastructures.

Knowledge of server hardware systems including Nutanix, VMware and Network Environments

Excellent troubleshooting skills.

Provides professional, remote support in a fast-paced environment

Provide front-line remote support for incoming requests and manage these requests in the Help Desk ticketing system as they progress toward resolution

Job Description -

Job Responsibilities:

Ensure all support requests are up to date and in hand at the end of each shift, handing over any outstanding issues to shift staff

Ensure that the customer is kept informed of the progress of the fault and the system is kept updated regularly

Perform collaborative tier 3 network technical support, notification and escalation

Assist project implementation and rollout

Provide support for Technical Support, R&D, and other technical teams

Provide a central hub of communication regarding the status and ongoing events within the network and platform

This is achieved by routine preventative and reactive tasks related to network and platform activity, creating, reviewing and updating documentation as needed, and providing clear communication to stakeholders throughout the organization

Monitoring the performance and capacity of computer systems.

Performing regular checks on network hardware and software.

Responding to network alerts and hardware malfunctions.

Diagnosing and troubleshooting network errors.

Tracking and documenting network issues and compiling incident reports.

Has 1 – 2 years of experience on similar work fields and environments

Qualifications For Windows Administrator

Diploma degree in a related field or a technical training program and six years professional experience

High school diploma or GED and seven years' experience will also qualify

Due to the 24x7 operations of the business, must be able to work a flexible work schedule, which may include nights, weekends, holidays

Performance troubleshooting – working knowledge of resource monitoring tools

Prepare security reports and documentation

Required Qualification

Bachelor of Engineering - Bachelor of Technology (B.E./B.Tech.)

Skills: vmware,technical support,network administration,network access control,network configuration,troubleshooting,operations,nutanix,network systems,24x7

Full time