Manager of Site Reliability Engineer - Windows, SRE

Join JPMorgan Chase and unleash your potential in defining the industry of site reliability. Rise to the challenge as a technology pioneer and trailblazer with your expertise.

As a Manager of Site Reliability Engineering at JPMorgan Chase within the INFRASTRUCTURE PLATFORMS team, youoversee your team's daily activities and help align priorities to the goals of the team. You work with key stakeholders and product owners to translate availability targets for products and services into service level indicators and service level objectives while enforcing error budgets. You build designs and leverage existing solutions to execute and deliver. You are a key influencer in your organization's strategy and contribute to overall planning.

Job responsibilities

Handles Operations (SRE) team engagements using expertise in Incident response, change management and relevant problem management areas

Designs and implement data driven solutions based on operations metrics and other key data points.

Engages team members using relevant listening strategies and questioning techniques to help identify solutions and influence action plans.

Demonstrates personal and professional resilience while navigating difficult situations with composure and tact.

Manages the day-to-day activities of your team and escalate issues to necessary stakeholders in a timely fashion.

Demonstrates strong client / customer / stakeholder-based approach on issues and problem which your team handles.

Leads product or platform stakeholders in establishing reasonable service level objectives.

Required qualifications, capabilities, and skills

Formal training or certification on Site Reliability engineering concepts and 5+ years applied experience

Strong knowledge and experience on windows server operating system starting windows 2016 to 2022.

Good understanding and Demonstration on Microsoft Windows performance tools and debugging.

Deep Knowledge on windows Clustering, Web, load balancing and sysinternal tools and windows Patching and risk management.

Fluency in at least one programming language Python or PowerShell and deep proficiency in reliability, scalability, performance, security, enterprise system architecture, toil reduction, and other site reliability best practices

Demonstrated ability to drive the adoption of site reliability culture and practices within a team.

Experience in leading team of technologists and managing projects and expert in Agile process and tracking the content and efforts to drive data driven solutions.

Preferred qualifications, capabilities, and skills

Strong windows operating system knowledge & troubleshooting skills.

Team management / manager

Powershell or Python coding knowledge

Analytical thinking for strategic solutions.

Full time