Technical / Engineering Executive

For Engineering Executive

What this job involves

Incident Management:

Handle incidents/work orders for critical systems within SLA on a global scale

through incident management software

Ensure timely updates and follow ups within SLA.

Ensure timely escalations and notification/communication reaches the stakeholders

properly.

Prepare Post incident report with detailed root cause for business affected incidents

and share it to stakeholder's

Timely communication to stakeholders for the incidents nearing closure SLA

Prepare and share open incident status to stakeholder's n monthly basis

Facilities Helpdesk:

Handle facilities service requests on a global scale through D365 /CFS tool

Receiving and logging complaints containing complete details of the requests.

Assign each request with appropriate service level hierarchy to determine the nature

of issues, and to dispatch them to the appropriate department

Follow up on the progress of each request by coordinating with respective assignees

and monitoring their response time.

Keep tabs on feedback and communicate with the requestor to ensure the closure of

the task

Prepare daily and weekly reports on call status, as well as monthly reports on

recurring calls

Assisting manager in conducting analyses is also within your scope.

Prepare/contribute to the monthly management report for our clients.

Working side-by-side with both engineering and facilities departments in handling

our operational procedures.

Collaborative mind-set

Remote Monitoring System:

Remotely monitor the mail and voice alarms for critical systems

Monitor the Iconics alarms/faults for remote locations

Escalate potential alarms/faults to the stakeholders as per the SLA

Record the alarms/faults on shift basis

Compile the alarms/faults record and share it to the stakeholders on monthly basis.

Work Permits:

Prepare and share the weekday/weekend work report as per the SLA timelines

Record the permit status communication

Prepare and share the weekday/weekend end of work report as per the SLA

timelines

Compile all weekday and weekends report on monthly basis and share it to the

stakeholders

Reports:

Prepare duty logs and share them with the internal team at the end of shift

Prepare histogram and share it to the internal team and clients on a weekly basis

Prepare daily reports on Iconics alarms/faults and share it to stakeholders on daily

basis

Prepare weekly incident reports and share it with managers on a weekly basis

Prepare monthly management reports and share it to stakeholders on a monthly basis

Prepare adhoc reports and share it with the stakeholder.

Putting best practices in place, Teamwork should also be one of your strongest points, as

you'll work with a team to ensure that all performance targets set out in the KRA are being

met.

Sound like you To apply, you need to be:

Technical hands

Base Knowledge and penchant for using technology tools in delivering day-to-day tasks

Base Excellent Organization, Time Management & prioritizing skills

Want Attention to detail

Good communicator: Do you have a fluent spoken and written English language Can you

communicate with your colleagues, clients and vendors If you said yes to these, bring your

ambition and explore our world of possibility.

Collaborative mind set: We believe that collaboration plays a central role in achieving

success, Demonstrate flexibility in working with a team, you must possess a customercentric focus and superior organisational skills to manage daily activities effectively

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realise

your full potential in an entrepreneurial and inclusive work environment. We will empower

your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Apply Today!

Full time