Platform SRE - Delivery Manager

Position Type

Full time

Type Of Hire

Experienced (relevant combo of work and education)

Education Desired

Bachelor of Computer Engineering

Travel Percentage

0%

Service Delivery Manager

Are you curious, motivated, and forward-thinking At FIS, youâll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

Senior Service Delivery Manager

About Team & Product/Project Details

Leadership position for CIO Platform Services Team in the Global Delivery Organization to provide strong leadership, mentoring and handle a dynamic 24/7/365 production environment within the Global Data Center Operations.

Platform Service Delivery Leader takes complete ownership and accountability of Production Support operations, application Support and provide strong leadership and mentoring to the team members.

Service Delivery Leader ensure our teams provide 24 x 7 application support for assigned production-related platforms. Monitor software applications, systems and hardware in a computer processing environment identifying and resolving problems in a timely manner to meet service levels and standards for the job.

What you will be doing (Shift Time & Key Roles and Responsibilities)

Service Delivery Leader ensures we achieve Service Quality Improvements including Product Availability, Service Intelligence, Service Operations and Financial and process Goals and metrics as per the CIO Leadership.

Service Delivery Leader is responsible

To build a professional relationship with key client staff

Successful service delivery - SLA achievement and high level of customer satisfaction

Collaborate with senior management on Application Platform Services Management and growth

Prepare and present Performance Dashboard Metrics and improvements

Remove all obstacles to customer satisfaction and / or financial performance

What You Bring

10 to 15 years of Overall IT Experience including 5+ years of Experience in Delivery Management, Production Support Leadership and Key Escalation contact in a 24x7x365 environment

Strong knowledge in Banking and Payments Domain.

Requires strong management, organizational, team building, coaching and mentoring skills

Requires strong business skills, industry knowledge, financial management and planning skills, long-term vision and executive presence

Considerable knowledge of all operations lifecycle phases, e.g., requirements definition, risk management, implementation, deployment, maintenance

Considerable knowledge of IT production administration and operations activities and controls

Technical knowledge of information technology networks, systems, peripherals and software applications Ability to formulate, implement and evaluate plans, programs and procedures applicable to the information processing operations

Proven ability to function in an environment that requires flexibility, good judgment and sound decision-making, often based on limited information and/or under extreme conditions

Communicates ideas both verbally and in written form in a clear, concise, and professional manner appropriate to audience including executive levels

Requires the ability to establish and maintain effective working relationships with all levels of management (internally/externally), employees, clients and public

Advanced process knowledge & experience with ITIL Framework

Certifications like ITIL Intermediate, PMP

Experience with a Problem/Incident/Change Management processes tool such as Service Now

Ensure strong focus on Clients (BU Managers) and help in resolving Challenges and contribute to BU Accomplishments.

On Time Delivery with highest quality and in line with Organizational Process / Product metrics and Goals

What We Offer You

A range of benefits designed to help support your lifestyle and wellbeing

A multi-faceted job with a broad spectrum of responsibilities

An international work environment and a dedicated and innovative team

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice .

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Full time