Sr. Assoc-Trans Processing

Company Description

utherland is an experience-led digital transformation company that can help your business achieve non-linear growth by delivering exceptionally engineered experiences for your (very human) customers and employees. We do this by combining human-centered design with the scale and accuracy of real-time analytics, AI, cognitive technology and automation.

Our heritage has made us who we are: a future-ready organization. For 35 years, we've been caring for our customers' customers. As an early pioneer in robotic automation, we've grown our core offering through steady organic investment and by acquiring key capabilities. Today, we make those experiences relevant, instantaneous, predictive and frictionless.

Decades of developing best-in-class processes for some of the world's most experience-native companies has enabled us make digital human in ways that transform customer and employee relationships at scale.

Job Description

Excellent fluency in English - Proficiency & Comprehension (spoken and written) as verified by an Expedia-approved formal test

Accent neutral verbal communications (B1H)

Minimum 2 years of Sabre and Amadeus working experience a MUST, must be adept at the latest versions of both GDSs. Farelogix experience a plus.

Minimum 18 months of experience in ADM Research for an airline preferred or equivalent experience in Ticketing and/or Fare Auditing.

Critical thinking with the ability to research ADMs thoroughly, collect and analyze all data points to determine best resolution by capitalizing on in-depth knowledge of airline fare policies, schedule change, exchanges, etc.

Independently driven to learn new applications, technologies, skills and a self-starter

Highly organized and detail oriented with a very strong focus on process, trends, and root cause analysis

Qualifications

HSC, Graduate

Additional Information

All your information will be kept confidential according to EEO guidelines.

Full time