Duty Manager

Company Description

Why work for Accor

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:

Consistently offer professional, friendly and engaging service

Lead and manage all aspects of the Front desk and ensure all service standards are followed

Check and maintain the Duty Manager safe in accordance to the procedures set by the company.

Advise the Front Office Manager of any matters relating to Guests, their welfare and behavior as considered desirable for various reasons

Handle guest concerns and react quickly, logging and notifying proper areas.

Attend to all Guest complaints immediately and initiate follow up. It is imperative that all Guest's complaints are dealt with promptly in order to attain Guest satisfaction and the protection of the Hotel's Interest

Balance operational, administrative and Colleague needs

Assist guests regarding hotel facilities in an informative and helpful way

Follow department policies, procedures and service standards

Qualifications

Diploma in Tourism / Hospitality Management

Minimum 2 years of relevant experience in a similar capacity

Excellent reading, writing and oral proficiency in English language

Ability to speak other languages

Good working knowledge of MS Excel, Word, & PowerPoint

Full time