Lead Engineer - Customer Application Engineering

Summary

Provides technical expertise and develops technical solutions (configuration, performance estimation, economics, etc.) as part of the pre-ITO (requisition) process while interfacing with the commercial team. WIth good Knowledge in Power System Protection & Communication and Numerical Relays in general, Lead business development in activities in promoting GA Products and Systems. Driving and getting Product approvals and spec-in with various customers. Able to identify and understand the customer requirement and position & propose the solution accordingly. Providing technical support for Grid Automation Products and System to internal & external customers. Has the experience and expertise in analysing & resolving technical problems.

Job Description

Roles and Responsibilities

Provides technical expertise and develops technical solutions (configuration, performance estimation, economics, etc.) as part of the pre-ITO (requisition) process while interfacing with the commercial team. Possesses a deep understanding of relevant markets and customer economic value that aid winning bid strategies. To include 'ITO': Technical analysis of client need: definition and optimization of the products; scope (description); schedule; industrial scheme; cost, considering contract and internal policies and procedures. Calculation of plant, system and equipment performance and efficiency. Documentation of technical specifications & costing elements for further contract execution phases. This also includes OTR part where engineers work on customizing the products and implementing it for specific customer needs

Developing in-depth knowledge of a technical discipline. Uses prior experience and acquired technical expertise to execute policy/strategy.

In-depth understanding of key business drivers; uses this understanding to accomplish own work.

Implement business development action plans with a focus on the development and growth of Grid Automation business

Undertake Product Homologation and product approvals for various customers

Develop action plans with guidance to respond to issues, approvals of new solutions and increasing market share with existing products

Recommend, with guidance, the approach to meet the technical and program requirements

Present to customers (internal/external/channels) on new offerings and developments

Preparing Spec-in documents (customer specifics, projects specific) and driving spec-in activity with the customer

Provide feedback on products gaps and features needed in the GE offering to exceed market expectations

Build Customer relationships focus on technical aspects to promote market growth

Provide technical co-ordination between Central Product Line, Regional Sales, Tendering and Application teams with Channel Partners and Customers in area of expertise

Supporting & ensuring smooth Sales activity (pre & post) clearing Field & system Integration Issues

Preparing technical comparative document studying various products

Undertake Protection Applications Training & Technical Presentations

Required Qualifications

Bachelor's degree in Electrical and Electronics engineering or Electronics Engineering from an accredited university or college

At least 6 additional years of experience in Application / Engineering / Commissioning of Grid Automation Products and Systems

Essential experience, knowledge and demonstrated practical skills in HV and MV Substation Protection and Automation Systems and Communication protocols across all aspects of Design, Configuration, Testing and Commissioning.

Preferable to have Knowledge on IEC61850 (Station and Process Bus), Legacy Communication Protocol Substation Digital Control Systems and ability to communicate clearly on these topics across a wide diverse Customer

Desired Characteristics

Strong oral and written communication skills.

Strong interpersonal and leadership skills.

Demonstrated ability to analyze and resolve problems.

Demonstrated ability to lead strategic programs.

Ability to document, plan, market, and execute programs.

Effective problem identification and solving skills

Additional Information

Relocation Assistance Provided: Yes

Full time