Executives

Primary Responsibility

This role is primarily responsible for processing transactions as per the SLAs outlined by the client.

Performance Parameters

Productivity

Accuracy

Turn-around-time (TAT)

Attendance

Schedule Adherence

Role Responsibilities

Ensure that the process transactions are processed as per Desk Top procedures

Ensure that the assigned targets in accordance with SLA are met

Ensure that the quality of the transactions is in compliance with predefined parameters

Provide the relevant process reports on a daily basis

Ensure adherence to established attendance schedules

Ensure adherence to Company Policies and Procedures

Full time