Internet Sales Manager

Job Description

Jim Coleman Infiniti and Nissan is hiring in Bethesda!

Jim Coleman Infiniti and Nissan is a 3rd generation family-owned dealership. The Coleman family has been selling and servicing cars in the Washington-Metropolitan, and Bethesda areas since the 1950s. Mr. William Coleman, founder of Coleman Automotive, had a vision of establishing a dealership with a higher level of class and a superior level of service

Jim Coleman Infiniti and Nissan is seeking an experienced Internet Sales Manager who is energetic, positive, and possesses great people skills to join our team. This role is hands-on, and involves working leads, making phone calls, setting appointments, managing CSI for both Infiniti and Nissan, and training sales staff among other things. Candidates should also have a verifiable track record of profitability, market share performance, and above average CSI in order to be considered for the position.

Responsibilities

Ensure high Customer Satisfaction scores and analyze these metrics to isolate areas for improvement

Lead all showroom activities and maintain an experienced level of product knowledge

Conduct daily and weekly sales training meetings for Sales and Product Specialists

Achieve forecasted goals and objectives for dealership sales, gross, and key expenses on a monthly and annual basis

Guarantee delivery includes an introduction to the service department and scheduling of the first service appointment

Coach sales team on proper closing techniques through training and active participation, and lead profitability of your teams

Mentor new and experienced sales reps on standard methodologies for improving performance

Ensure proper follow up of all prospective buyers by developing, implementing, and monitoring a CRM system

Establish delivery procedures and monitor performance and execution

Ensuring that e-leads are handled timely, answering questions, providing information and ideally setting an appointment for a visit to the store

Manage the follow-up with e-leads to assist them as needed through their research phase until ready for a vehicle purchase

Ensure Customers are transitioned effectively from phone and internet contact to their in-store experience

Requirements

Excellent phone and computer skills

Excellent verbal/written communication skills

Possess successful history of building and training a sales team, strong CSI scores and above average gross and net departmental profits

Authorized to work in the USA

Company will conduct a background screening, Motor Vehicle Record check, and drug test

Must have a valid driver's license

Our Internet Sales Managers have a few options for career growth and development after success in this role. Opportunities may include:

Sales Manager

Financial Services Manager

Job Type: Full-time

Pay: $65,000.00 - $110,000.00 per year

Benefits:

401(k)

Dental insurance

Flexible schedule

Health insurance

Paid time off

Vision insurance

Ability to commute/relocate:

Bethesda, MD 20817: Reliably commute or planning to relocate before starting work (Required)

Experience:

Customer service: 1 year (Preferred)

License/Certification:

Driver's License (Preferred)

Must be able to obtain an MD Sales License

Work Location: In person

Applicants have rights under Federal Employment Laws:

Family & Medical Leave Act (FMLA): Equal Employment Opportunity (EEO): Employee Polygraph Protection Act (EPPA): eppac.pdf (dol.gov)