Senior Business Solution Consultant (m/f/d)

ABOUT US

At BASF Digital Hub Madrid we develop innovative digital solutions for BASF, create new exciting customer experiences and business growth, and drive efficiencies in processes, helping to strengthen BASF s position as the digital leader in the chemical industry. We believe the right path is through creativity, trial and error and great people working and learning together. Become part of our team and develop the future with us - in a global team that embraces diversity and equal opportunities.

WHAT YOU CAN EXPECT

Our broad range of digital services for end customers also includes solutions for service differentiation based on important criteria and factors from marketing and sales. We are looking for a Senior Business Solution Consultant with a wide range of skills and knowledge to effectively create and maintain a high level of process automation across multiple digital channels that ensures a consistent offering of services and thus leads to a great personalized experience for our end customers with BASF.

RESPONSIBILITIES

In this position, you will advise and coach our business colleagues in BASF’s Customer Success Platform based on Salesforce, with a special focus on service-oriented processes.

You quickly gather and understand complex business requirements and develop design solutions for implementation, ensuring continuous integration, deployment, and optimization of our digital product.

Additionally, you are responsible for ensuring the processes are in alignment with the strategic customer approach of the business units.

Exploring and driving new innovative features (incl. (Gen) AI) that enhance the end user and customer experience will be an important part of your role.

With your experience, you coach team colleagues with less experience.

Detailed Tasks:

Consultancy of business stakeholders and end users

Gap fit and requirement analysis

Translating demands into User Stories that can be implemented by the development team

Leading business rollouts

User onboarding and training in Salesforce

Organization of user community events and activities

Cross-product collaboration

QUALIFICATIONS

Completed university degree in Business Informatics or Business Administration with a focus on IT/Digitalization or a comparable field of study

Several years of working experience with CRM’s

Knowledge and applied know-how in agile working methodologies and tools such as Scrum, Kanban, Jira, Confluence, Azure DevOps

Hands-on consulting and customization experience in Salesforce (Sales, Marketing & Service Cloud), interfaces, web or cloud solutions, Salesforce certifications (i.e. SF Associate, Administrator, Service Cloud Consultant or similar) are beneficial

Excellent communication in English, language skills in German are plus

Customer-centric focus and ability to deliver sustainable best-fit solutions for our business units

Team player with entrepreneurial thinking and a desire to drive innovation forward

BENEFITS

A secure work environment because your health, safety and wellbeing is always our top priority.

Flexible work schedule and Home-office options, so that you can balance your working life and private life.

Learning and development opportunities

23 holiday days per year

5 additional days (readjustment)

2 cultural days

A collaborative, trustful and innovative work environment

Being part of an international team and work in global projects

Relocation assistance to Madrid provided

At BASF, the chemistry is right.

Because we are counting on innovative solutions, on sustainable actions, and on connected thinking. And on you. Become a part of our formula for success and develop the future with us - in a global team that embraces diversity and equal opportunities irrespective of gender, age, origin, sexual orientation, disability or belief.