Hardware Technician- Deskside Support

Job Description

Duration

1 Year contract

Description

Resource will provide W10-Hardware Deskside/Network Support to remote field locations. We need a trusted and responsible resource that can work with little or no supervision to support these remote sites.

Technician Requirementss:

Day to Day support—of end users—customer service

1 to 3 years+ of 100 % day to day Deskside (Hands on support) experience in a corporate environment (any where in that experience range 1 to 3 years)

7/Window OS and MS office support experience

W7 Client Networking support

Desktop/Laptop Installation/de-installation experience

Desktop/Laptop hardware support

A+/N+/MCP or and technical certifications are a huge bonus. If not certifications, Desktop/Laptop Networking support

Enterprise Req Skills

,W7,Deskside

Job Title

W10 Hardware Tech

Top Skills Details

Top 3

1. 1.5 to 3 years Windows 10 Desktop (Must have hardware and Windows 10) Support experience in a corporate environment.

2. 1.5 to 3 years Enduser client -LAN/Networking support in a corporate environment

3. Customer Service Experience

Worksite Address

Norfolk,Virginia,United States,23502

Additional Information

This request is for temporary resources that will do pc refresh work. Refresh work will be done in the locations. Work will be grouped together at the locations.

Experienced Deskside tech to do refresh work, resolve incidents, requests, etc.

Good Communication and technical skills

Drug Test Required

Experience Level

Entry Level

External Communities Job Description

This is a project supporting the largest technology company in the world

EVP

EVP-Why would someone take this position?

This remote site support position will give the selected resource a opportunity to grow his/her skills in a constantly changing and challenging environment. Working here is a fantastic opportunity. Resource will work at the largest Insurance companies in the world and the largest Technology Services company in the world.

Work Environment

150 to 200 users-

Remote support office

Additional Skills Tags

Additional Skills & Qualifications

Important

One of the most important facts of this job is the candidate being -?go getter?

The manager will not tolerate any technician sitting around and waiting for something to do. This person must be experience and be self motivated as they will be working alone.

If the technician reports at 8:00, he or she needs to find something to do or ask someone ?what can I do? until he or she receives something to do.

If any technician is caught ?sitting? around, they will be released immediately.

Technicians must be proactive everyday.

Business Qualification

Impact to the Internal/External Customer

Customer impact

By providing local Desktop Support technicians, we will not need to travel a resource to work on site from other locations and save on hotel/travel costs.

By providing local Desktop Support resources, they will continue to provide on-site desktop/LAN support to local users and meet their Service Level expectations with open tickets.

Business Challenge

Business Client issue-

While they continues to consolidate the number of Insurance Operations Centers around the country, they must continue to provide local desktop support resources to support the number of end users at these locations.

They signed a new 7 year contract with an Insurance to provide Network/Desktop support at all field locations in North America. They utilize contract desktop field resources in most markets. This position is a new support position that they are taking over.