Male Attendant, Guest - Spa

Overview:

Summary Statement:

The Male Spa Attendant will provide uncompromising levels of guest service while orienting guests to spa facilities and providing a personalized touch. This role is also responsible for ensuring the lounge, locker room and other guest areas are neat and sanitized.

Job Duties:

Primary Job Duties: – Includes but is not limited to:

Welcome and interact with guests as they call, enter and exit the facility.

Provide a luxury experience while engaging conversations with guests and team members.

Ensure the lounges, communal spa area and relaxation lounges are neat, clean and well stocked.

Maintain up-to-date knowledge of facility products, features and amenities.

Issue spa lockers, robes and slippers to guests and provide guest orientation.

Provide a guest tour explaining spa amenities offered, ensuring guests are comfortable and have everything needed to enjoy their stay.

Review guest appointments/schedules and provide guests with reminders of their services times.

Actively promote the spa, treatments, services and retail, as well as any promotions and/or discounts available.

Provide accurate, appropriate and immediate responses to all guest requests. Follow up to ensure guest satisfaction.

Attend and participate in support training and staff meetings.

Ensure all Resorts World core values and property and department standards are implemented and applied.

Obtain and maintain position-specific licensing.

Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.

Perform other job-related duties as requested.

Qualifications:

Qualifications: – Includes but is not limited to:

Interact with all guests in a luxury setting, using elegant language and behavior

Ability to multi-task, to ensure guest service while also attending to the stocking and cleanliness of the spa

Ability to work an active shift, the majority of which is spent standing and walking

Attention to detail to ensure cleanliness and organization of the spa at all times

Knowledge of spa services and amenities to assist with any guest questions or requests

Minimum Education and Experience:

At least six months of customer service experience.

Ability to effectively communicate in English.

Ability to work varied shifts, including nights, weekends and holidays.

Polished appearance and demeanor.

Excellent customer service skills.

Ability to obtain & maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.

At least 18 years of age.

Preferred:

Experience working in a Spa or Salon.

Working knowledge of spa booking system(s).

Working knowledge of Opera and/or HotSOS.

Previous experience in a large, luxury resort setting.

Certificates, Licenses, Regulations:

Proof of eligibility to work in the United States

Ability to obtain the following:Food Handling Card

Permanent