Information Services Team Lead

Overview:

Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute, we enable life saving gifts from our donors, and provide the science behind the medicine through our diagnostic laboratories. Versiti brings together outstanding minds with unparalleled experience in transfusion medicine, transplantation, stem cells and cellular therapies, oncology and genomics, diagnostic lab services, and medical and scientific expertise. This combination of skill and knowledge results in improved patient outcomes, higher quality services and reduced cost of care for hospitals, blood centers, hospital systems, research and educational institutions, and other health care providers. At Versiti, we are passionate about improving the lives of patients and helping our healthcare partners thrive.

Position Summary:

The Team Lead Information Services ensures the delivery and support of information systems and associated services as the leader of a technical or functional sub-team. In addition to their own technical work, the Team Lead, under direction of their manager or director, oversees day-to-day functions of that technical sub-team. Mentors team members in developing their professional and technical skills, helping ensure that the team is optimally positioned to support the needs of the organization as it applies to their area of responsibility, as well as the extended IS team. The position is responsible for the productivity, skills mix, quality and compliance of their assigned team. This position spends 20% overseeing teamwork assignments and activities, 10% coordinating with IS management or other peers/leadership, 65% on direct technical duties, 5% on administrative and clerical tasks.

Responsibilities:

As an experience (Senior/Principle) technical member of the Enterprise Infrastructure or End User Computing team, continue to perform duties as aligned with that role, with time adjusted and prorated accordingly per the site lead responsibilities (see above).

Responsible for the daily oversight of IS Team operations to provision compliant and reliable systems and IS service delivery for their group

Provides input to IS strategic planning and budgeting based on business needs and changes.

Provides input to the Versiti IS budgeting process.

In collaboration with the IS management team, establishes and enforces technical priorities and enforces Versiti IS standards, policies, and procedures.

Serves as the point person for escalated issues for their area of technical responsibility

Helps ensure they and their team meets established timelines for project implementation and completion.

Provides input to, and supports staff hiring, training and development

Assists in coaching associates to correct deficiencies and provides input to performance reviews.

Complies with all Versiti and location-specific policies and procedures.

Performs other duties as required, e.g., managing time off requests, etc.

Provides effective oversight for local personnel. This position has no direct reports.

Performs other duties as assigned

Complies with all policies and standards

Qualifications:

Education

Four-year degree in Computer Science, MIS or related field preferred

equivalent experience. required

Experience

1-3 years experience working at the Senior level in Enterprise Infrastructure or End User Computing required

Experience working with an automated service desk system and adhering to Service Level Agreements (SLAs)/key performance indicators required

Experience working in a matrix environment preferred

Experience working in a regulated and/or highly structured IT environment preferred

Knowledge, Skills and Abilities

Broad technical knowledge with demonstrated information technology leadership skills to oversee their sub-teams responsibilities

Solid working knowledge of data center and network operations.

Working knowledge of cyber security, firewall, and data and system protection technologies and practices

Demonstrated ability to maintain technology standards and provide architecturally sound and fault free solutions with their team.

Demonstrated ability to effectively communicate, and successfully interact with peers and all staff levels within aligning tactics and daily work priorities to IS and business strategy and needs, while complying with Versiti standards.

“Can-do” attitude and team player/coach

Demonstrated critical thinking skills, and ability to help team operate within the larger IS and business context.

Willing to accept and seeks out input from peers/others to ensure excellent system design and fault free introduction of services into production.

Licenses and Certifications

Information Technology Infrastructure Library (ITIL) preferred

Tools and Technology

Personal Computer (desktop, laptop, tablet) required

General office equipment (computer, printer, fax, copy machine) required

Microsoft Suite (Word, Excel, PowerPoint) required

Palo Alto Firewall and CISCO networks required

Virtual desktop required

Exchange and Office 365/MicroSoft Teams required

Cherwell Service Desk Software required

Internet Service Provider (ISP) and Wide-Area, Local-Area and Meshed networks required

Zoom/Skype required

#LI-HT1

#LI-Hybrid

Permanent