Patient Services Coordinator

Overview:

Johns Hopkins Intrastaff is the internal staffing agency for the Johns Hopkins Health System and partner hospitals, providing temporary support to a variety of the Johns Hopkins locations. Our employees are the strength of our service. Intrastaff is unique because it's one of the very few agencies where a person has the benefit of being a temporary employee and also feels like a member of a large organization. Working at Hopkins means joining a culturally diverse team that includes some of the best nurses, physicians and allied health professionals in the world. Directly or indirectly, you'll have exposure to cutting-edge technology and groundbreaking medical research.

HOURS:

Monday through Friday

9:30 - 6:00

LOCATION: Howard County General Hospital @ 10700 Charter Drive (Charter Professional Building adjacent to hospital)

Patient Services Coordinator Summary

Offers friendly, courteous, and confidential assistance to every patient, to ensure that the patient has a positive, experience while at Johns HOpkins. Maintains accurate information on each patient to facilitate the patient encounter. Uses automated systems to expedite patient scheduling, pre-registration, check-in and check-out. Works with others in a TEAM environment.

Responsibilities:

Familiar with multiple insurance portals (JAI Medical, BCBS, United Health Care, etc.) to perform insurance verifications of benefits and authorizations.

Will work with three other PSCs and a PRN PSC. Total of 16 in dept including CMAs and techs.

Sees upto 330 patients a day.

Register patients/check-ins and check-outs

Answer phones and handle messages and triaging calls in a professional and superior customer service-oriented manner.

Work with Orthopaedic Surgeon (non-clinical duties) to perform prior authorizations and referrals

Scheduling for x-rays.

Qualifications:

High school diploma or GED

Prior EPIC experience required.

Excellent customer service and minimum of 1 year customer service experience in a health care setting.

Prior Patient Access or ER exp helpful.

Teamwork attitude a MUST.

Ability to work in large department. Jump in/assist team.

Dependable/on-time

Friendly/polite/ability to communicate with internal department and engage with patients.

Patient and resourceful for conflict resolution

Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

Permanent