Customer Service Representative - DAL Airport

Overview:

Enterprise Mobility is seeking a responsible, dedicated person to join our team as a full time Customer Service Representative (CXR) at the Dallas Love Field Airport (DAL). This position pays $15.77 / hour and is located onsite at the DAL Airport at 7366 Cedar Springs Road Dallas, TX 75235.

We offer:

Consistent full time 40 hour per week schedule

Paid time off

Employee discounts

Retirement savings plan including 401k with matching profit sharing

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and Development

NO airport clearance required

Available Schedule:

Thursday 4:00pm-12:00am

Friday 4:00pm-12:00am

Saturday 4:00pm-12:00am

Sunday 4:00pm-12:00am

Monday 4:00pm-12:00am

Tuesday OFF

Wednesday OFF

(Shift end time is subject to change, based off when the last flight lands at DAL)

The Customer Service Representative (CXR) provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees.

Responsibilities:

Meet and greet customers in a professional, friendly, and timely manner

Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment

Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information

Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors

Place outgoing calls for callback management, and miscellaneous calls as assigned

Assist to assess condition of rental upon return

Notify Management of any known customer problems

Notify Management of any known vehicle problems and any required vehicle maintenance

Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training

Equal Opportunity Employer/Disability/Veterans

Qualifications:

Must be at least 18 years of age

High School Diploma or G.E.D. required

Must have a valid drivers license with no more than 2 moving violation and/or at-fault accident on driving record in the past 3 years

No drug or alcohol related conviction on driving record in the past 5 years

Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

Permanent