Customer Service Representative - Japanese Support - Reservation

Responsible for providing overall reservations and related support tocustomers via phone, email, or fax. Processes transactions, prepares correspondence, and fulfills customer needsto ensure customer satisfaction.

Qualifications

Excellent communication skills in language required & English; Excellent commercial understanding; Problem solving; Sense of responsibility; Independent and customer friendly. Experienced with Customer Care, internet and hotel industry

Responsibilities

Handle pre and post reservation inquiries by phone, e-mail and fax; Handle customer requests by phone and e-mail; Modify, change and/or cancel existing reservations; Make outbound calls to hotels/guests to arrangement special requests; Act as liaison between guest and hotel to resolve complaints; Manage relationships with hotels by providing high levels of customer service and account managementsupport.

Regular Full-Time