Annuity Case Manager - Annuity Operations

Job Title: Annuity Case Manager, Annuity Operations

Brief Job Description: As a NIGO Resolution team member, you are responsible for reviewing forms to determine in good order status. Once review is complete you are responsible for communicating all NIGO’s to agent/partners. Annuity New Business is the first interaction many advisors have with the home office. This first impression needs to include excellent communication and superior service which focuses on building relationships. Necessary skills include phone and email interaction as well as exceptional processing with attention to detail. Ability to effectively multitask is essential in this position. While the new business system provides some initial validation, processors must be familiar with product rules, the suitability process, as well as state and FINRA regulations.

Responsibilities:

Reviews electronic and paper documents for completeness, adherence to state regulations.

Works directly with Annuity NB team to identify areas of opportunity to improve service levels and recommend best practices.

Enters data into appropriate system, and contacts field representatives regarding additional requirements.

Develops inter-department relationships to effectively work with others to bring a case to resolution.

Processes necessary transactions and documents the case demonstrating attention to detail. Meets speed of service and quality goals for each task function

Contributes to overall team goals.

Maintains knowledge of all annuity products, illustrations, systems, industry regulations and department standards and goals

Complies with all company and site policies and procedures.

Remains current in profession and industry trends

Successfully completes regulatory and job training requirements.

Coordinate all aspects of case management and processing for the new business cases from inception to placement.

Acts as primary point of contact.

Provide proactive updates to advisors/agents on needed corrections, paperwork, and outstanding items.

Work efficiently to meet all service level agreements including responding to inquiries in a timely and accurate manner

Communicate with advisors/agents via email and phone

Prioritize workload and take initiative to expedite cases

Basic Qualifications:

Case Management processing for annuity contracts required.

Two-year college degree or equivalent experience in a financial institution operations department, customer service, or annuity product experience.

Knowledgeable in annuity products and operational processes.

Must have sharp attention to detail and ability to perform with high degree of accuracy.

Strong analytical skills to review documents and reach sound decisions.

Proven oral and written communication skill set.

Ability to: Meet multiple performance targets at or above benchmark levels; including, but not limited to accuracy, call quality, timeliness, and productivity.

Experience working with a Third-Party Administration (TPA)

Ability to take ownership of cases and utilize critical thinking skills to determine how to move forward to completion

Work harmoniously with peers within a small team environment to accomplish both personal and team performance goals.

Work with customers in a professional and empathic manner.

Work overtime, as needed, to meet daily deadlines.

Work simultaneously with multiple computer systems

Compute moderately difficult mathematical calculations

Available for 8-hour shift between 8am to 8pm working hours; Work from home