Access Management Technical Support

We are looking for strong Access management support specialists to join our team

Looking for someone who has a strong background in supporting Identity Access management tools exp such as Okta, PingFederate, MS Azure

Key Responsibilities:

-Embrace the Core Values, Mission and Vision of the department

-Engage in requirements gathering, analyze business processes, and provide recommendations and single sign on solutions to clients and sales

-Install, integrate, configure, test, and deploy Identity and Access Management solutions

-Provide knowledge transfer, training, and support to new hire and peers as necessary

-Remain current on SAML-SSO market trends, tools, methodologies, and best practices

-Report status and escalate issues and risks.

-Troubleshoot and resolve routine issues and problems.

-Meet customer needs within SLAs and quality commitment KPIs

-Propose ideas and recommendations; assist with implementing process improvements

-Author technical documentation and create documentation for new processes

-Bring solutions to customers and help with the migration of customer data

-Respond to and address customer issues and concerns, providing exceptional customer support and service

-Work on special projects and other duties as assigned by management

QUALIFICATIONS:

Required:

3+ years experience in a customer facing technical role and should be aligned with Access Management solutions

3+ years of hands-on experience in any of Access Management products such as Okta,, PingFederate and Microsoft Azure etc.

-Must have working experience in integration of multiple applications with any one of above-mentioned Access management tools

-Ability to motivate and inspire the team towards achievement of service excellence

-Strong knowledge of technologies which impact Dow Jones solutions including I.T. Infrastructure, Authentication, Connectivity, Content Delivery, Web Services API, XML/HTML, HTTP / HTTPS protocol,SAML and Single Sign-on solutions

-Strong project management and project coordination skills

-Basic understanding of LDAP and active directory

-Ability to coach, train, and provide feedback to team members with the goal of improving skills and accomplishing goals

-Advanced problem solving and analytical skills with the ability to evaluate issues/conflicts and make timely decisions that benefit both the customer and the business

-Excellent communication skills with ability to explain complex ideas at a level appropriate to the audience

-Collaborate with Customer Service colleagues, Technical Support, Sales, Product, internal stakeholders, and customers.

-Experience running multiple parallel efforts/projects; Strong multi-tasking skills

-Ability to build positive working relationships with external and internal customers through understanding of the technical environment, assess needs and solve problems to facilitate the accomplishment of work goals

-Ability to quickly assimilate and apply new information relating to web technologies and information services

-Excellent listening, negotiation and presentation skills.Proficiency in Microsoft Office, including Sales Force, and advanced Excel skills

Preferred:

-Experience using Splunk, PingFederate, Microsoft Azure,Salesforce and Jira

-Bachelors degree in computer science, or an equivalent combination of education and experience

-Thorough understanding and work experience for technologies such as Header based Single Sign On, SAML, OAuth, Ws-Fed, Ws-Trust, IWA based authentication etc