Customer Service Representative

Job Description

Join Hupp Family Financial Inc, an esteemed financial services company based in Oswego, Illinois, known for its commitment to customer satisfaction and excellence in all aspects of financial planning. At Hupp Family Financial, we believe in fostering close relationships with our clients and providing exceptional service to meet their needs effectively. As a Customer Service Representative, you will be an integral part of our team, working collaboratively to ensure our clients receive the highest level of support and satisfaction.

Benefits

Annual Base Salary Based on Experience

Paid Time Off (PTO)

Mon-Fri Schedule

Evenings Off

Health Insurance

Responsibilities

Client Interaction: Engage with customers in a friendly and professional manner, addressing their needs and concerns effectively.Issue Resolution: Handle customer inquiries and complaints promptly and efficiently, striving to achieve customer satisfaction.Account Management: Maintain accurate customer records and update information as needed.Product Knowledge: Develop a comprehensive understanding of our financial products and services to assist customers effectively.Quality Assurance: Ensure the delivery of high-quality service that aligns with our company standards.Continuous Improvement: Seek opportunities for personal and professional growth to enhance your performance and contribute to the team's success.

Requirements

Communication Skills: Excellent verbal and written communication skills to interact effectively with clients and team members.

Customer Focus: Strong customer service orientation with a genuine desire to assist and support clients.

Detail-Oriented: Ability to pay close attention to details while multitasking in a fast-paced customer service environment.

Interpersonal Skills: Capable of building rapport and relationships with clients and colleagues.

Adaptability: Willingness to learn and adapt to new processes and procedures in a customer-focused service role.

Professionalism: Demonstrate a high level of professionalism, integrity, and ethical conduct in all interactions.