Team Member

Work location is Macquarie Park NSW

Casual position available

Australian Citizenship and Permanent Residency is a must

About us

As a market leader in Business Process Optimisation and IT services for over 20 years, Canon Business Services ANZ helps organisations optimise, automate and transform their operations, setting them up for greater growth. We work collaboratively with customers to get the results they want, delivering bespoke solutions designed to meet and exceed their business needs, overcoming challenges, and freeing them up to focus on what sets them apart.

We’re trusted by industry leaders because of our dedicated customer focus, and agile approaches to solving our clients’ key challenges. With a commitment to delivering the best service management experience possible, many clients have partnered with us for more than a decade. The solutions we deliver are reliable, scalable, and cost-effective, helping customers to not just get ahead but stay ahead.

When you join Canon Business Services ANZ, you’ll find a rewarding culture that values you. You’ll be empowered to focus on your career progression and turn your goals into reality as an integral part of the group’s success.

About the Role

As a Team Member, you must ensure client satisfaction and service levels targets are achieved through service delivery excellence. You will display a positive "can-do" attitude and be a highly reliable individual. You will be accurate with a keen eye for detail, have good computer literacy and effective communication skills.

Main Duties

Sort and prepare documents for scanning

Scanning documents on desktop and track scanners

Archive and retrieve documents

Create and maintain production reports

Handle and resolve phone and email queries

Administration

Ensure the workplace is safe and any areas of concern are addressed or escalated immediately

Business Development

Develop an understanding of the client’s business and identify opportunities to generate additional revenue

Operations

Identify potential areas for cost savings for both Canon Business Services and the client

Understand the contracted services including service levels and scope of work

Ensure optimal service is provided at all times and understand implications to client of not meeting agreed service levels

Question processes and procedures and identify areas for improvement

Comply with operating manuals, training manuals, work instructions and other documented processes and procedures

Undertake cross training and perform other duties as and when required

Client

Establish and maintain relationships within client, suppliers, and Canon Business Services to deliver service excellence

Perform tasks to ensure highest level of client satisfaction is achieved

Reporting

Provide timely and accurate input into all reports

Other

Comply with Canon Business Services and client standards, policies, and codes of conduct

Responsible for adopting eco-friendly work practices and identifying opportunities for improving performance in environmental sustainability

Any other ad hoc tasks as and when required

About you

Key Skills & Experience include –

Client focused

Proactive

Attention to detail

Team player

Task orientated

Commitment to job completion

In return we offer a supportive team environment where collaboration and support from your leaders and peers is the norm.

We believe in the power of an inclusive and diverse workforce. We trust you will bring your authentic self to work, and we will focus on making sure that together we make a strong contribution to the broader community in which we operate.

As an equal opportunity employer, all applicants will be considered. Benefits/perks may vary depending on the nature of your employment with Canon Group and the country where you work. All applicants must be eligible to work in the country they are applying to at the time of application.

Looking to join this diverse team? Apply online now. Successful applicants will be notified of next steps.