Customer Service

Job Description

Part to full Time Position Open (15-20 hours to start). Customer Service / Insurance Broker Assistant. Additional hours available during busy season, upto 40 hours per week (some overtime maybe required during busy season)

Pay:

$16-$18 an hour Base Plus Bonus

Job Description:

-Provide exceptional customer service to clients via phone, email, and text messaging.

-Answer Inbound calls, and make outbound calls to assist clients with inquiries, complaints, and service information.

-Perform data entry tasks to update customer records and maintain accurate information.

-Perform general office duties as assigned

Job Requirements:

-Previous experience in Customer Service role is preferred. Insurance industry knowledge recommended but not required.

-Be able to Multitask, prioritize, and manage time effectively.

-Be resourceful. Have strong problem-solving skills and ability to handle difficult situations with patience and empathy.

-Must be Respectful and have the ability to work with the senior community.

-Must be proficient with computers and internet searches. Must be accurate in data entry, including knowledge of CRM Software

-Ability to manage deadlines efficiently, and ensure accuracy of work performed.

-Excellent verbal and written communication skills in English; fluency in Spanish is a plus

Job Location: 1240 N Lakeview Ave, Anaheim, CA 92807 (This is Not a remote or Virtual position)

Benefits:

Flexible hours

Sick pay Paid time off

Generous Bonus Structure

Company Description

As an Independent Insurance Broker, We are focused on providing personalized services to our Clients. We work with Multiple Insurance Carriers that offer our clients a choice based on their needs and financial circumstances. We specialize in Medicare Insurance Plans, Individual Plans, and Ancillary products such as Vision and Dental.