Senior Manager, Digital Product Manager

Overview:

With more than 13,000 stores in the U.S. and 84,000 stores globally, it is no wonder has been named an iconic brand. In addition to 7-Eleven stores, 7-Eleven, Inc. also operates and franchises Speedway, Stripes, Laredo Taco Company and Raise the Roost locations.

Since inventing the convenience industry in 1927, 7-Eleven has built a rich 96-year history filled with beloved products like Slurpee, Big Gulp and Big Bite, and fan-favorite holidays like Slurpee Day and Bring Your Own Cup Day.

Now, 7-Eleven is on a mission to contemporize the brand and redefine convenience – and we need your help.

How we lead

At 7-Eleven we are guided by our Leadership Principles.

Be Customer Obsessed

Be Courageous with Your Point of View

Challenge the Status Quo

Act Like an Entrepreneur

Have an “It Can Be Done” Attitude

Do the Right Thing

Be Accountable

Each principle has a defined set of behaviors which help guide the 7-Eleven team to Serve Customers and Support Stores.

Responsibilities:

30% Strategy & Planning

Looks across product teams and feature sets with a focus on alignment and dependencies

Gains a thorough understanding of customer and associate needs, both existing and potential, and uses that knowledge to help deliver enterprise products that provide that provide Last-Mile customers and associates with an unparalleled delivery experience.

Translates business goals and end user needs into product strategy and clearly communicates direction and product priorities to the product team and business partners

Meets with users and stakeholders as needed to understand processes, pain points and system waste in order to identify where to improve the user experience

Creates epics to drive improvements to product vision, features and back end systems, and adjusts for new business models

Determines value to the business of anticipated product updates

Identifies goals, metrics and appropriate analytics to measure the performance of products and continually makes recommendations and refinements to products based on learnings.

40% Delivery & Execution

Reviews recommended solutions and work of product team to ensure products are aligned with company, stakeholder and end user priorities

Removes roadblocks and obstacles that may impair product teams to help ensure delivery of the product in order to meet strategic, financial and technical goals

Receives and prioritizes incoming requests from business partners and stakeholders while keeping in mind the business strategy, product vision and user needs

Establishes OKRs, defines learning agenda and key performance indicators (KPIs) to measure success/failure.

Provides regular updates to leadership regarding progress of products.

30% Team & Stakeholder

Provides leadership, mentoring and coaching to Product Managers

Attracts, retains and develops top talent to build a world class Product Management Team

Conducts annual and mid-year reviews, reviewing individual development plans and providing performance feedback

Fosters collaboration with team members (Engineering, UX, etc.) to drive value and identify and resolve impediments

Acts as a proponent of modern agile development practices

Advocates for the end user and stakeholder by becoming associated with the product, empathizing with and understanding user needs

Works with the product team to continuously assess progress, disseminate lessons learned and understand next steps

Manages cross functional team and stakeholder expectations to execute on product strategy and provides education to requestors to determine prioritization based on tangible benefits and/or user experience

Guides more junior team members in strategy, alignment, analysis and execution tasks

Participates in and contributes to learning activities around modern agile design and development core practices (communities of practice).

Qualifications:

EDUCATION AND EXPERIENCE:

EDUCATION: Bachelors/4 Yr Degree

YEARS OF RELEVANT WORK EXPERIENCE: 4+ years

YEARS OF MANAGEMENT EXPERIENCE: 4+ years

CERTIFICATIONS / LICENSES: NA

SPECIFIC KNOWLEDGE AND SKILLS:

Preferred Qualifications:

Bachelors Degree in Computer Science or Engineering

MBA or Masters degree

4-5 years of experience translating business strategy and analysis into consumer facing digital products

Minimum 6 years of experience in digital product management

Minimum 3 years of experience in digital eCommerce.

Last Mile and/or Delivery experience preferred

Permanent