Medical Customer Service-Central Support/Pre-Qualification

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Norco is currently seeking friendly, hard-working individuals to join

our Medical Customer Service- Central Support Pre-Qualification Team.

This team is responsible for the patients first experience with Norco

regarding their new prescriptions. Duties include but are not limited to

maintaining and entering patient profile information, communicating with

patients and referral sources to ensure complete and accurate account

details, and initiating customer contact. Other responsibilities

include, but are not limited to:

- Communicate with customers in a professional and enthusiastic way

- Manage a large amount of inbound and outbound calls in a timely

manner

- Follow call 'scripts' when handling different topics

- Identify customers' needs, clarify information, research every

issue and provide solutions

- Keep records of customer conversations in Norco's electronic system

in a comprehensible way

- Meet personal qualitative and quantitative targets

- In-depth knowledge of products, placements, availability, price and

use

- Educate patients/clients on medical products and services

- Route patient information to appropriate personnel/departments as

necessary to order, deliver, and bill medical products and services

- Process customer orders and accurately input orders into computer

systems

- Arrange necessary referral to community agencies or for those

traveling, to assist in continuity of care

- Perform other tasks as assigned or necessary