TAC Support Engineer- VZW

Job Description

Job Title: TAC Support Engineer- Verizon

Job Location: Plano, TX 75023

Job Type: 12+ Month Contract

2 Openings

Position Summary:

• Effectively communicate orally internally and externally

• Effectively manage all aspects of a customer Severity 1 &2 outage/tickets from start to finish keeping peers and Samsung management informed of event status

• Professionally answer customer phone calls

• Develop a method to effectively manage the trouble ticket process for Severity 3&4 tickets including completion by due date, follow up, and status to the customer

• Ability to provide high customer satisfaction related to issue resolution

• Must have 3G and 4G wireless knowledge and experience

• Very strong troubleshooting skills

• Must be process driven

• Must be willing to work shift work 24X7X365

• Must be willing to be on call 7X24X365

• Very good customer skills

Experience:

• 3+ years in a Tier 1/2 support in a major Telecommunications provider

• Experienced in technical trouble shooting process

• Experience managing third party vendors

• Experience as a telecommunications vendor is a plus

• Knowledge of wireless networks

• Ability to drive issues to resolution, while maintaining professionalism in all communications with both internal and external contacts - this included multitasking and driving issues to resolution

Educational Requirements:

• Excellent verbal and written communication

• Ability to work with internal and external teams

• Good trouble shooting skills

• All candidates are expected to be self-motivated, strong individual contributors

• Applicant must have self-confidence skills

• Excellent Microsoft Office Skills

• Bachelor’s degree or equivalent experience

• Experience CDMA 1xRTT and EVDO (3G), LTE (4G), and 5G