Night Manager

Benefits:

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Employee discounts

Health insurance

Paid time off

Vision insurance

Job Title: Night Manager

Location: Augusta Marriott in Augusta, GA

Job Type: Full-time; Salaried Exempt

Reports To: Hotel Manager

Summary:

As the Night Manager at the Augusta Marriott, you will be responsible for ensuring the smooth operation of the hotel during the evening and late night hours. You will oversee all aspects of guest services, security, and administrative tasks to maintain the high standards of our establishment.

Key Responsibilities:

Guest Services:

Greet guests upon arrival and assist with check-in/check-out procedures.

Handle guest inquiries, requests, and complaints promptly and professionally.

Ensure guest satisfaction by addressing any issues or concerns during the night shift.

Security:

Monitor security cameras and patrol the premises regularly to ensure the safety of guests and staff.

Respond promptly to any security incidents or emergencies, taking appropriate action as needed.

Enforce hotel policies and procedures to maintain a secure environment for all.

Operations:

Oversee the night audit process, including reconciling daily transactions, preparing reports, and ensuring accuracy in billing.

Coordinate with other departments to fulfill guest requests and resolve any operational issues that arise.

Conduct routine inspections of hotel facilities to identify maintenance needs and address them accordingly.

Team Management:

Supervise and support night staff members, including front desk agents, security personnel, and housekeeping staff.

Provide training and guidance to ensure that team members perform their duties effectively and adhere to hotel standards.

Foster a positive work environment and encourage teamwork and cooperation among staff members.

Emergency Response:

Serve as the primary point of contact in case of emergencies, such as fire alarms, medical incidents, or natural disasters.

Implement emergency procedures as outlined in the hotel's contingency plans, ensuring the safety of guests and employees.

Communicate effectively with emergency services and management to coordinate response efforts as needed.

Qualifications:

Previous experience in a supervisory role within the hospitality industry, preferably in a hotel environment.

Strong customer service skills with the ability to resolve guest issues and complaints effectively.

Excellent communication and interpersonal skills, with the ability to interact professionally with guests, staff, and external contacts.

Proficiency in hotel management software and Microsoft Office applications.

Sound judgment and decision-making abilities, especially in high-pressure situations.

Availability to work overnight shifts, including weekends and holidays.

Certification in CPR and first aid is desirable.

Benefits:

Competitive salary

Health insurance

Retirement plan

Paid time off

Employee discounts on hotel stays and dining