CONSULTANT

Posting).

In Scope Services: Managed Network Services Network Infra Management Incident/ Problem/ Change Management Patches/ Planned Changes Capacity Management Hard/ Soft MACD Network Tools Device Installation & Maintenance Remote Break/ Fix Firewall & VPN Services Physical Hands & Feet Services Engineering support/suggestions as and when required by PBVolumetirc :Technology Type CountNetwork Switch, Type: Cisco -111111Network - Router, Type Cisco - 195Network - Load Balancer, LB - 2Network - Wireless Access Points, Wireless Access Points - 87Access Controllers, Cisco - 43SDWAN, Cisco Viptela - 27Domain Controller, NA - 13A Collaborative Sourcing model of engagement Leveraging on HCLTech s mature Infrastructure Management Services Leverage HCLTech s strong process framework to transform PB to ITIL V4 Leverage HCLTech s industry leadership in optimally combining best-in-class expertise, processes, partners and delivery methodologies that will take Popular Bank business to the next level of optimization Dedicated Network Automation team to drive automation use-cases, automation roadmaps & self-healing adoption Knowledge Management driven Support (Knowledge Capture, SOPs, KEDBs, Knowledge Build, Maintenance, Risk Mitigation database, playbook etc.)Monitor network environment devices 24X7. Escalate incidents & keep an oversight on 3rd party vendors. Perform 1st level resolution activities by referring KEDB & SOP. Update incidents & co-ordinate with other teams until problem resolution. Assist in on-site break-fix & IMAC activities in co-ordinationNetwork Admin): Handle escalations and troubleshoot problems Handle deployment functions as requested Manages and overseas shift handover process Provide team support and process improvements Maintain and Update Knowledge Base and documentation Initiate and implement processes improvements.Network SME: Network architecting skills Implementation of new network technologies Manage escalation Change-control Validation (Network Integrity Assurance)Network Track Lead: Tracks and updates key performance metrics. Manages and overseas shift handover process Acts as point of contact for all service delivery issues/ pending work/ escalations Provide team support and process improvements.1.Implement and administer all network addressing including IP addressing and VLAN assignments per Popular's policies.2.Support the implementation and maintenance of Popular s processes, procedures, standards, and guidelines to ensure compliance with the LAN administration and security policy3.Support the implementation and maintenance of processes, procedures, standards, and guidelines to ensure proper management and administration of the DNS environment, WINS database, and Domain Secure Channels in line with Popular s policies.4.Support the registration of external addressing and naming schemes.5.Implement and manage approved changes to network policies for specific individuals.6.Support the activities to make sure the networks are physically and logically separatedThird Party Management and Coordination:1.Assist Popular in coordination of problem resolution with third party providers and Popular retained IT groups.2.Support and maintain technical support relationships with third party providers for incident and problem management.3.Monitor third party providers' compliance with applicable service levels.4.Notify Popular and third party providers of its failure to perform in accordance with the provisions of its governing agreement(s).5.Ensure timely provision of any pass-through invoices to Popular.6.Arbitrate escalated managed contract invoice disputes.7.Perform coordination Services with any outag

Qualification

B-Tech

No. of Positions

1

Skill (Primary)

Cloud Services-Processes-IT Process Engineering

Auto req ID

1357914BR

Full time