Sr. Support Engineer, SAP Basis-HANA

Rimini Street, Inc., is a fast-growing global leader delivering unified software support and services. We empower licensees of Oracle, SAP, IBM, Microsoft, Salesforce®, and other cloud and locally hosted enterprise software to extract more value from their investments, advance innovation, create competitive advantage, and fuel growth.

Rimini Street's mission is to provide extraordinary technology solutions powered by extraordinary people, which together help our clients achieve their strategic, operational, and financial goals.

We believe in the power of extraordinary people and technology to overcome the challenges of a constantly changing world. We are pioneers, technologists, and advisors who help clients break free from dated models to achieve bold business objectives. We help clients navigate today's technology and tomorrow's expectations.

With nearly 5000 clients served to date, we are the largest independent, enterprise software support and services company. Organizations across a wide range of industries and government entities rely on Rimini Street for 24/7/365 expert-delivered support and services for their mission-critical systems.

Our service quality and level of expertise consistently earn us best-in-class customer satisfaction ratings. Our people have earned Rimini Street multiple industry awards for exceptional work quality and customer service. We are proud to be recognized around the world as a Great Place to Work® and for community service efforts via the Rimini Street Foundation.

With more than 1,800 team members in 23 countries, we're a global community guided by our purpose to provide equal opportunity for all. Fueled by our core values for our company, clients, colleagues, and communities, we're committed to creating a culture that nurtures and rewards a growth mindset in an environment where our people are encouraged to dream big and boldly shape the industry.

We actively seek a Senior SAP Support Engineer, SAP BASIS - HANA Japanese speaking . This is a remote role that can be based anywhere in India.

Rimini Street views all employees as partners, and is committed to providing an exciting, participatory and team-oriented work environment. In addition to our very competitive compensation packages, be prepared for challenging professional growth and fun along the way in our work-hard, play-hard corporate environment.

Position Summary

The role of the Primary Support Engineer, SAP BASIS - HANA (Japanese speaking) is to provide exceptional remote-based support for mission-critical SAP applications as part of our global customer support team. The position has the responsibility for researching, troubleshooting and supporting of multiple Client Architectures, and implementations for our global clients who use 4.x, ECC and HANA environments.

Essential Duties & Responsibilities

Solve complex customer issues using methodical troubleshooting based on expert knowledge of SAP applications functionality and technology

Work closely with customers on a daily basis to understand their needs, support business change and deliver a consistently high quality customer experience

Provide remote-based functional support & training for your specialist SAP modulesSupport client customizations, sharing implementation and best practices advice

Develop application break fixes for critical product defects

Create scripts to identify, analyze and correct data issues

Manage one or more key assigned accounts as a technical/functional adviser

Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity

Collaborate with team members in a virtual team environment to extend field experience to different client situations

Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience

Additional Duties & Responsibilities

Other job related duties and responsibilities may be assigned from time to time

Minimal Qualifications

Education

Bachelor Degree in Computer Science or related field or equivalent experience

Experience

10+ years relevant SAP experience particularly with Basis, Middleware and Enterprise Portal Administration/2JEE/ABAP (Dual-stack), including System Administration, User Administration, Content Administration

5+ years direct support of application end-users in a Corporate environment

4+ years of Enterprise Portal (EP5.x, 6.x, 7.x) and NetWeaver development

3+ years of SAP WAS 6.2, 6.4, ITS, EP5.x, 6.x, 7.x, NetWeaver, J2EE, Web Dynpro and iView design and development

Working knowledge of multiple databases (Oracle, MSQSL, MaxDB, DB2, HANA etc.)

Experience in SAP HANA configuration, installation and administration, including HANA dB, HANA Client & HANA Studio

Experience in SAP Migrations to HANA using latest tools like DMO and SUM

Strong knowledge of SAP HANA SPS03/10 including hands on working experience in HANA Modeling

Hands on experience in using SAP BODS (Business Objects Data Services), SLT and SDA (Smart Data Access) to extract structured/unstructured data from different source systems into HANA

Experience in HANA Security, HANA SLT Configuration, Suite on HANA and BW on HANA Migrations and HANA System Monitoring

Working knowledge of Solution Manager and its various ALM processes such as Solution Documentation, Test Management, Change Request Management, Application incident Management, technical operations. Landscape Transformation, Upgrade Management etc. Working knowledge of multiple operating systems (AIX, Linux, Windows etc.)

A track record of successful roles in several SAP implementation or upgrade projects

Deep working knowledge and understanding of supporting business processes

Analytical, logical problem resolution skills

SAP certification(s) preferred

Knowledge of localizations: architecture, implementation and key functionality

Expertise with SAP R/3, ECC, SAP Netweaver, SAP Knowledge Management including full life-cycle implementation experience, configuration and administration of the application

Knowledge of maintenance/patching mechanics and SAP architecture

Knowledge of transport strategy for portal content utilizing CTS+ (Enhanced Change and Transport System) or other SAP transport tools for JAVA-based development including portal content, Dynpro content and KM content

Demonstrable history solving complex problems across multiple modules

Proficient in setup of Source System for BW, BEx Web in NW20004s

Installation, Configuration and Administration of NWDI (NetWeaver Development Infrastructure) and NWDS (NetWeaver Development Studio)

Excellent knowledge about administering and managing SAP J2EE Web Application Server.

Excellent knowledge of the tools: J2EE Visual Administration, Configtool, SDM, System Analyzer and other configuration tools in J2EE engine for portal components and applications

Portal User Management Engine (UME) configuration with SAP R/3, LDAPs

Single Sign-On Configuration between Portal and the SAP Systems

Enabling SSL for Enterprise Portal and Knowledge Management & Collaboration Configuring cluster installations for load balancing

Installation and configuration of Apache as the Reverse Proxy

Installed and configured TREX

Knowledge in backup/recovery scheme for the portal

Skills

Ablet to communicate fluently in both Japanese and English.

Superb trouble-shooting skills and tenacity in problem solving

Passionate focus on customer support and the ability to build long term, successful working relationships with Clients

Strong knowledge of key application functionality, tables and relationships

Deep knowledge of SAP customization/extension methodologies

Excellent development skills using SAP toolset

Excellent interpersonal, presentation and communication skills – verbal & written

Attention to detail and the ability to learn quickly

Extreme focus on Client satisfaction

Demonstrated ability to work independently and as part of a team

Ability to work calmly and professionally in high pressure situations

The ability to work remotely from a home based office in a virtual environment

Desired Qualifications

The best candidates will have extensive knowledge of multiple SAP modules across releases (4.x & ECC, Enterprise Portal 5.x, 6.x, & 7.x4.x, NW 2004s, ECC, Netweaver 7.x) including proficiency with SAP product module/suite business processes, navigation mechanics, configuration requirements, integration with other modules and knowledge of underlying technology

Knowledge of SAP Industry Solutions would be an advantage

Knowledge of any Country Specific Solutions would be an advantage

A consulting background, while not mandatory, would be useful

Experience with localizations and global implementations would be an advantage

Company Description:

Why Rimini Street

We are looking for talented, passionate people to help us build our future at Rimini Street. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals This is the place for you.

Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs:

Company

We dream big and innovate boldly.

Colleagues

We work with extraordinary people who create a culture of mutual respect and collaboration.

Clients

We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service.

Community

We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we've made positive impacts on six continents for over 350 charities.

Accelerating Company Growth

Founded in 2005

Nasdaq-listed under ticker symbol RMNI since October 2017

Over 4,900 signed clients, including 180 Fortune 500 and Global 100 companies

Over 1,800 team members in 23 countries

U.S. and international recognition for industry leadership and philanthropic efforts. See our awards and recognitions here:

Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law.

To learn more about how Rimini Street is redefining the enterprise software support industry, visit

Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources. Unsolicited resumes will be ineligible for referral fees.

Full time