IT Field Support Specialist, Mid-level

Job Description

What you will be doing!

As a IT Field Support Specialist, Level 2, you will provide Tier 2 and 3 on-site and remote supports for computer workstations, servers, printers, peripherals, and teleconferencing equipment. Conducts sites surveys; assesses and documents current site configuration and user requirements. Analyzes existing requirements and prepares specifications for hardware acquisitions. Develops hardware installation schedules. Prepares drawings documenting configuration changes at each site. Prepares site installation and test reports. Trains site personnel in proper use of hardware. Builds specialized interconnecting cables.

Requirements:

Troubleshoot, repair, and test computer workstations, servers, printers, peripherals, and teleconferencing equipment.

Must be highly skilled in installing, repairing and troubleshooting computer hardware and peripherals.

Well-versed in installing windows, software, applications, antivirus and patches

Install and configure computer workstations, servers, printers, peripherals, and teleconferencing equipment and associated cabling

Demonstrated ability to read and understand technical manuals and schematics

Expertise in Microsoft Office Applications (Word, Excel, PowerPoint and Access)

Maintain government and/or vendor-manufactured fiber optic modems, multiplexer, fiber optic/Ethernet cables & telephone systems

Follow standard operating procedures for the Connectivity Operations Team, including the use of ticketing systems and documentation

Support network upgrade projects or initiatives

Support end-user connectivity needs

Able to manage time and priorities effectively

Able to work efficiently with minimal supervision

Proficient in working with end-users remotely

Demonstrated expertise in Microsoft Windows 7 and 10

Familiar with Active Directory security and policies

Excellent analytical and problem solving skills

Outstanding communication skills to relate with team members and support workers

Must be able to lift 50 lbs.

Must be able to drive company vehicle.

Must be available to work an 8 hour shift between the hours of 6am-6pm, as determined by management

Education and Experience:

High School/GED with seven (7) years of experience or an Associate’s degree and five (5) years of experience.

Certifications:

Must have one of the following 8570 certifications: A+ CE, NET+ CE, SSCP

Clearance Required: Must possess an active TS/SCI with Polygraph security clearance to be considered for this role.

Independent Software is an Equal Opportunity Employer EOE, M/F/D/V.

Powered by JazzHR

t8VA5MLrlK