Key Accounts Coordinator (TEMPORARY ) 6MO-1YR

Job Description

Department: Customer Service / Sales Support

Position: Key Account Coordinator

Partial List of Responsibilities:

Primary contact with sales representatives / key account managers.

Ensure prompt processing and research of email / EDI orders for department stores, licensor boutiques, e-commerce, strategic accounts and Corporate chains.

Create contracts and manage call-off orders.

Process manual allocations and deliveries on priority orders as needed.

Manage open orders and work closely with Sales Delivery to resolve allocation issues and maximize order fulfillment.

Research and resolve all customer, sales rep, and brand manager inquiries effectively.

Manage and troubleshoot delivery blocks daily.

Effective communication directly with key accounts via email and Teams.

Research and process credits, including markdowns, rebates, and advertising via dispute management tool in SAP.

Research and resolve disputes regarding customer chargebacks and violations.

Process consignment fill-up, pick-up, and issue orders.

Maintain customer sku inforecords and VAS.

Maintain and update online customer portals.

Work closely with Commercial, Credit, Sales Delivery, ICT, and the warehouse.

Perform other duties and assist team members as needed.

Qualifications:

Some college preferred

Proficient PC Skills (Outlook, Teams, intermediate level in Excel).

Excellent verbal and written communication skills.

Willingness to learn new applications.

Ability to work independently and perform multiple functions.

SAP experience is a plus.