Call Center Representative

Our well-established client in Markham, ON, a leader in the supplemental Insurance Industry, has partnered with Kelly Services to recruit for a dynamic Bilingual Call Centre Representative to join their team on a permanent basis.

RESPONSIBILITIES:

Provide excellent customer service to internal and external customers regarding policy, billing, claims, payment and collection inquiries (phone, email, etc.).

Investigate, own, and resolve customer inquiries regarding coverage, claims, billing and service, while clearly documenting outcomes in the system for future reference.

Maintains confidentiality of client account information and other confidential information. Conducts work in a professional manner.

Meets or exceeds productivity and quality objectives established by the department as well as Customer experience call audits.

Use problem solving capabilities to effectively resolve any conflicts with clients, agents and/or brokers.

Take and support phone enrolments.

Ensures timely and accurate assignment of cases for resolution to the appropriate departments.

Produce literature fulfilment and notes to the adjustors.

To continue training/developing with all aspects of the job, product as well as procedures.

REQUIREMENTS:

2 years of relevant work experience preferred.

Ability to multi-task, talking with customers while completing paperwork and system changes.

Excellent communication and Interpersonal skills.

Outgoing and engaging conversation skills.

Sales acumen a plus.

Effective listening and problem solving skills.

Professional demeanour.

Efficient in Microsoft Office.

Bilingual, English and French. Excellent verbal communication skills (in both French and English) are necessary.

Must be detail oriented, analytical and possess excellent Customer Relations skills.

Must be licensed in Accident & Sickness, and Life or be willing to successfully obtain your Insurance licenses within the first 90 days with the organization.

This position will require successful candidates to work 8 hour shifts between 8:00am to 7:00pm Monday to Friday. The starting hours for this position will be 10:30 AM-7:00 PM shift.

PERKS:

Monday to Friday, 40 hour work week.

Hybrid model 3 days in the Markham Office and 2 days remote.

$50K annual salary plus benefits

Work with a company that continues to grow.

Why Kelly®?

As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance and opportunities needed to take your career where you may have never imagined.

About Kelly®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best and our employment opportunities span a wide variety of workstyles, skill levels and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.