Site Reliability Engineer

Job Title: Site Reliability Engineer

Location: Hyderabad - Onsite

Work Mode: 5 Days Working from Office

JOB DESCRIPTION

• Experience in Cloud administration and troubleshooting(GCP is recommended) or AWS or AZURE

• Experience with Kubernetes or comparable technology.

• APIGEE OR API Management experience is Mandatory.

• Experience with CI/CD technologies like Jenkins, GitLab

• Experience with observability stacks like Dynatrace, Prometheus, ELK stack.( Create and manage alert )

• Understanding of Linux system and logging

• Expertise in AWS/GCP cloud infrastructure desirable

• Strong technical analytical, troubleshooting, and problem-solving skills.

• Strong sense of ownership, urgency, and drive Excellent verbal, written, communication and receptive listening skills (English).

• Respond to cases within SLA, with the appropriate level of urgency. Escalate issues to internal teams promptly when required. Familiarity with Jira will be a plus.

• AWS/GCP Certifications are highly desirable.

• An understanding of End-to-End business infrastructure components and maintain their health.

• Eager to learn new technology

• Should be a good team player Job Responsibilities:

• Provide world class customer service experience both technically and with soft skills.

• Assist customers troubleshooting cloud services.

• First point of contact for internal cloud platform users. Apply technical acumen and customer-facing skills to effectively represent the public cloud team.

• Manage the lifecycle of incidents, acting as the single point of contact for the customer,impact analysis, internal stakeholder coordination and communication.

• Implement key post escalation actions from post incident reports.

• Follow best practices of incident response and site reliability.