Scheduling Representative II

JOB SUMMARY

The Scheduling Representative is responsible for making appointments for patients following medical practice procedures. Tasks may be integrated into another position, e.g., receptionist/registration clerk or medical assistant.

JOB REQUIREMENTS

Minimum Education

• High school diploma or general equivalency diploma (GED)

Minimum Work Experience

• Minimum one year of experience in an appointment scheduling position.

Required Licenses/Certifications

Required Skills, Knowledge, and Abilities

• Knowledge of medical practice protocols related to scheduling appointments.

• Knowledge of manual/computerized scheduling systems.

• Knowledge of customer service principles and techniques.

• Skill in communicating effectively with physicians/clinicians about scheduling preferences.

• Skill in maintaining master appointment schedule via manual or computerized means.

• Skill in producing reports about appointment patterns as needed.

• Ability to multitask effectively, dealing with phone calls, in-office patients, staff, and others pleasantly.

• Ability to communicate calmly and clearly with patients about appointments in all circumstances including when they are ill or have an emergency.

• Ability to analyze situations and respond appropriately.