Retail Operations Manager

Job Summary

The Retail Operations Manager is responsible for overseeing all aspects of successfully running the retail Cider Mill operation. You’ll be involved in supervising day-to-day store activities, ensuring overall store performance, identifying staffing needs, managing schedules, creating, and implementing standard operating procedures, customer sales & service, staff management, financial control and developing operational action plans while mentoring and developing the team. In this position it is critical to manage through action by working alongside employees in all tasks.

The Manager is key to the success of the company in ensuring that retail goals and strategies are met by driving revenue and increasing profitability. The Manager will contribute to a work environment that fosters pride in being part of a winning team and promotes personal growth. You and your team are responsible for supporting the company vision and mission. Because you will be in contact with current and prospective customers, and you are in a strong position to influence their satisfaction and our company prosperity, this position requires tact, sensitivity, and professionalism.

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Responsibilities and Duties

Operations

· Supervise the day-to-day operations and performance of the team to provide the highest level of customer service for the customer.

Oversee food preparation, ensuring adherence to recipes, portion sizes, food safety, sanitation, quality, and customer preferences and trends.

Oversees product merchandising and maintains proper stock levels through appropriate product ordering.

· Ability to make decisions regarding the sales floor, sales promotions, merchandising displays, pricing, and store advertising

Ensures proper store signage is always maintained, as well as the quality and freshness of all non-perishable and perishable products.

Monitors the competitive environment within the community and makes recommendations regarding adjustments necessary to maintain a competitive position

Ability to research and recommend new products to carry and/or those that should be discontinued based on data and trends in the industry.

Understands the overarching company strategy, as well as communicates and models the core values of the organization, to create a sense of teamwork and membership among employees

Handles customer concerns and ensures an appropriate resolution

Assists in the hiring of store personnel by reviewing resumes and employment applications, as well as interviewing candidates

Prepares, manages, and revises weekly schedules to ensure appropriate store staffing levels

Coordinates with other intercompany departments including shipping/receiving, supply chain, bakery, sweet cider, marketing, finance/accounting to ensure smooth operations.

Financial

· Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.

Conducts store inventory counts and reconciliations according to company guidelines

· Ability to understand and calculate cost of goods & sales volume to ensure proper margins and department financials are met

Manages store payroll, labor, and overtime budgets in accordance with the annual budget

Manages cash control and cash procedures to minimize loss

Management & Leadership

· Lead, motivate, and inspire a team of retail associates to deliver outstanding customer service and achieve sales targets.

· Plan and manage staffing needs, shift scheduling, people development and career development. Hire and train new team members, and keep your team motivated, energized and engaged.

· Manage teams’ performance to ensure individual, department and companywide goals are met.

· Build subject matter experts within the team by coaching your managers and associates on cetain responsibilities delegating those responsibilities to them.

· Conduct store/department team meetings.

· Ability to manage 2-8 revenue centers (café, snack shack, Apple Barn, donut express) depending on the season.

· Management of as few as 25 employees, up to as many as 100+ employees.

· Support cashiers and other retail associates as needed. Leadership by example. Willing to do any job asked no matter the size or request.

· Must be available to work weekends and Holidays.

Education, Knowledge & Skills

· Bachelor’s degree in business management, hospitality or related field

· Minimum 5 years’ experience in Retail/Grocery

· Experience with P&L Reporting

· Experience managing a multi-dimensional operation

· Knowledge and/or experience with creative merchandising of a retail operation

· Ability to prioritize and multi-task in an ever changing, intense environment

· Knowledge of inventory management

· Demonstrated ability to lead a team

· Strong verbal and written communication skills

· Must be a self-starter with minimal supervision and good follow-through

· Positive attitude, strong work ethic, and integrity a must

· Ability to lift and move up to 50 pounds

Working Conditions

· The work for this position will be divided between a climate controlled, smoke free office environment, outside and in other business locations. Normal outdoor weather and travel hazards apply.

· The noise level in the work environment is usually moderate but can be loud at times requiring ear protection.

· Work will be performed from eight to ten hours per day, five to six days per week. Weekend work will be required for busy weekends. Some days you may be working with computer terminal and monitor for up to 8 hours.

Disclaimer:

This job description in no way states or implies that these are the only duties to be performed. You will be expected to follow any other job-related instructions and to perform other job-related duties as requested by your supervisors.