Dynamics CRM Administrator

Encore Talent Solutions is seeking a Dynamics 365 CRM Administrator for an end client requirement. The client's team is looking for a qualified Dynamics 365 solutions consultant to administer, configure, and develop technical solutions for our sales technology platform.

Job Responsibilities:

Administration and configuration of Microsoft Dynamics CRM.

Provide application support to end users.

Configure system enhancements and processes in Dynamics 365 to make sure the system supports the needs of business stakeholders.

Review and create CRM customizations including plugins, JavaScript/HTML, Power Automate flows, custom HTML interfaces (web resources), data integrations/migrations, and SSRS processes.

Configure and generate Microsoft Dynamics CRM dashboards and reports.

Serve as system technical liaison between business partners and technical resources as well as collaborate with other IT developers and analysts.

Maintenance of data in Microsoft Dynamics CRM. Manage data imports, exports, and integrations with other systems; ensure data quality, accuracy, and compliance with Cintas standards.

Identify, troubleshoot, solve, and manage production issues under time constraints with minimal supervision. Provide end-user support, resolve technical issues, and assist with training.

Responsible for creating and maintaining system documentation of Dynamics 365.

Perform additional duties and participate in special projects as assigned.

Skills/Qualifications

Required

High school diploma, required; Bachelor's degree or equivalent, preferred

Minimum 4 years of experience in Information Technology

Minimum 4 years of experience with business process analysis and requirements gathering with a strong emphasis on communication with the customer

Minimum 3 years of experience with Dynamics 365

Minimum 3 years of experience with SQL, stored procedures, views, triggers, functions in SQL Server

Minimum 2 years of experience writing business requirements and developing, facilitating, and executing user test cases

Preferred

Experience and/or knowledge of Dynamics 365 as it pertains to feature sets that integrate with Dynamics solutions, including SharePoint, MS Office OneDrive/OneNote, LinkedIn, and Adobe Sign

Hands-on experience working with JavaScript, C#, .NET, Visual Studio, Dynamics SDK, Xrm ToolBox, CRM API

Experience with creating plug-ins, custom workflow activities, and web services in Dynamics 365

Prior experience with Microsoft Azure

Prior experience with developing SSRS reports

Encore Talent Solutions is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce.