Panel Navigator

UW Medicine Primary Care and Population Health has an outstanding opportunity for a Patient Services Specialist 2 - Panel Navigator.

WORK SCHEDULE Full-time, 100% FTE (40 hours per week) Monday - Friday, 8am-4:30pm Position is located at Harborview Medical Center Day Shift POSITION HIGHLIGHTS Conveniently located near public transportation Make a difference for the patients and employees we serve Opportunity to provide career growth POSITION DESCRIPTION The Panel Navigator is accountable for population health activities and tasks in the clinic which may include, but are not limited to the following: Enhance the patient experience through proactive engagement and outreach around wellness, preventative care and striving to improve the "global" patient experience.

This role is accountable for population health activities working closely with the care team in the clinic.

Examples of population health activities are to maintaining accurate panels, ensuring team-based panel management, gap closure, referring patients for care coordination, care management, addressing disparities in care for vulnerable populations and ensuring all patients' needs are met.

PRIMARY RESPONSIBILITIES Engage the patient in care optimization Empower the patient with knowledge and access to support resources.

Improve the patient and family experience of care.

Participate in Patients Are First measures and associated Medical Home goals and objectives.

Referrals tracking to internal and external resources.

Contact relevant community agencies to increase knowledge of services available for patients and families and help eliminate barriers to care.

Educate per protocol.

Assist in the utilization of culturally relevant and language appropriate materials for target populations.

When indicated through population review, provide outreach and assistance with patients/families in the coordination of various wellness and chronic disease activities in collaboration with the health care team.

Other Duties as Requested REQUIRED POSITION QUALIFICATIONS High school graduation or equivalent AND One year of healthcare, administrative, or customer service experience OR An equivalent combination of education/experience ABOUT HARBORVIEW MEDICAL CENTER As the region's only?Level?I Trauma and verified burn center, Harborview Medical Center is a comprehensive healthcare facility owned by King County and operated by UW Medicine.

It is dedicated to providing specialized care for a broad spectrum of patients from throughout the Pacific Northwest, including the most vulnerable residents of King County.

It provides exemplary patient care in leading-edge centers of emphasis, including emergency medicine, trauma and burn care, neurosciences, ophthalmology, vascular surgery, HIV/AIDS, rehabilitation, mental health and substance abuse care.

Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region.

Challenge.

Collaboration.?Compassion.

Become part of our?team.

Join our mission to make life healthier for everyone in our community.

ABOUT UW MEDICINE - WHERE YOUR IMPACT GOES FURTHER UW Medicine is Washington's only health system that includes a top-rated medical school and an internationally recognized research center.

UW Medicine's mission is to improve the health of the public?by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow's physicians, scientists and other health professionals.

All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored.

Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.

Find your place at Washington's only integrated health system devoted to improving the health of all people.

Join our mission to make life healthier for everyone in our community.