General Manager

Job Description

Description:

The General Manager (GM) of The Lod Cook Hotel will provide leadership and strategic planning to all hotel departments in support of The Cook Hotel’s mission, maximize operations and guest satisfaction. The General Manager works closely with LSU Alumni Association (LSUAA) Executive management team and Board of Managers. The GM is responsible for managing the hotel team and overall hotel targets to deliver an excellent guest experience while maximizing hotel revenue and occupancy. The GM also oversees the annual budget for conference rental services within the alumni center. The General Manager is accountable for donor engagement to ensure that new donors are pursued once a donor room naming contract expires for The Cook Hotel.

ESSENTIAL FUNCTIONS:

Carries out leadership and management responsibilities for assigned staff; responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; conducting annual appraisal performance meetings; rewarding and coaching employees; addressing complaints and solving problems.

Supervises and manages hotel staff across departments: sales, administrative, front desk, housekeeping, maintenance, and conference rental services to ensure full compliance of hotel operating policies, procedures, and service standards.

Prepares and manages hotel budget; manages on-going profitability of the hotel, ensuring revenue, occupancy, and guest satisfaction targets are met/exceeded; delivers hotel budget goals and set other short and long-term strategic goals for hotel; develops improvement plans and carries out costs savings.

Actively pursues new business opportunities in the community and develops new member relationships; participates in community activities, events, and functions to further the mission of LSUAA and increases revenue at The Cook Hotel.

Oversees Lod Cook Alumni Center’s conference rental services department to maximize alumni center rental revenue and deliver an excellent guest experience.

Analyzes and acts on solutions to improve revenue management & forecast utilizing data from marketing and Opera hotel system.

Serves as sales agent and customer-relations specialist for group and special VIP reservations including the President's Office, Board of Supervisors, etc.

Coordinates occupational, food and beverage, and alcohol server licensing with CFO for hotel.

Responsible for managing Room Donor records, assisting with donations, and corresponding with donors and contributors for development purposes within LSUAA.

Interacts on behalf of the hotel with the main hospitality and tourism associations (LTPA, BRLA, Visit BR) and takes advantage of their resources to enhance property's placement in the community.

Directs purchasing and inventory management for hotel operations.

Works with IT company to oversee IT and telephone resources, maintaining services and connections for the hotel operating system, telephone system, internet Service, and cable TV/satellite music interfaces.

Works with marketing to maximize the effectiveness of the hotel's advertising program.

Responsibilities include Manager on Duty (MOD) or Call (MOC) scheduling and serving as one of the team managers rotating through weekend duty in-house, as needed for special events.

Performs other duties and tasks as may be assigned from time to time by the Supervisor.

Requirements:

MINIMUM QUALIFICATIONS

Bachelor’s degree in management, operations, hospitality, business or a related curriculum preferred or equivalent work experience.

10 years related hospitality experience in senior management role/Experience as a General Manager.

Flexible schedule with the ability to work nights, weekends, holidays; overtime can be expected August-November.

KNOWLEDGE, SKILLS, AND ABILITIES

Strong computer skills with advanced knowledge of the Microsoft Office Suite and Opera software.

Exceptional project and personnel management skills.

Excellent ability to multi-task and prioritize in a busy, fast-paced environment.

Strong teamwork, communication (written and oral) and interpersonal skills.

Must have strong customer support orientation (for internal/external customers), demonstrated professional demeanor, and the ability to maintain confidential information.

Must exercise sound judgment and problem solving.

Benefits

In addition to excellent working conditions and competitive pay, The Cook Hotel offers a wide range of benefits.

401(k)

Dental insurance

Health Insurance

Life insurance

Paid time off

Vision Insurance