Customer Service Representative

Job Description

Retail Office Associates:

Full–Time and Part-Time Career Opportunities

Our Retail Office Associates are the cornerstones of our success. You can expect an environment dedicated to your individual success and a rewarding career with room for professional advancement!

Retail Office Associates treat our customers in a cordial, respectful manner of delivering a world-class customer experience, both in-person and over the phone. Retail Office Associates are computer savvy, can multi-task, have strong interpersonal skills, and are career-minded team players that set the benchmark high for true customer service professionals. Retail Office Associates are responsible for providing exceptional sales support by processing sales orders accurately and efficiently while maintaining a positive mindset. Our Retail Office Associates possess strong customer service skills with the ability to identify root causes in order to assist customers efficiently in a timely manner and with empathy.

Benefits of working for us!

We offer National Health, Dental, and Vision coverage

Life insurance – Employer paid basic Life Insurance, with the option to add Voluntary Life Insurance as well

401(k) Profit-Sharing Plan

Recognition and reward programs

Paid Sick Days

Paid Vacation, Holidays (Thanksgiving and Christmas)

Employee Assistance Program

Our prices are already low, but why not more! Generous Employee Discount

Job Responsibilities:

Enter customer orders into the system accurately and completely

Process payment to proper accounts

Responsible for security of cash and other legal tenders

Prepare daily deposits in accordance with Company policies and procedures

Answer incoming calls and respond to customer queries in a timely and courteous manner

Schedule deliveries that are convenient for the customers and comply with company procedures

Maintain all open orders and courteously communicate status with customers

Work daily reports according to Company requirements

Assist with showroom displays, tagging, and other tasks as needed to help maintain a customer-friendly showroom in keeping with the standards of Ashley Home Store Furniture

Assist Office Manager when needed

As a Retail Office Associate, you must:

Have a High School diploma or GED

Have strong business acumen and Excellent verbal and listening skills

Solid knowledge and computer literacy (Microsoft Outlook, Word, Excel, etc.)

Strong cash handling skills and Ability to calculate figures (discounts, interest, commission, percentages, area, etc.)

Strong interpersonal and human relations skills

Proven analytical and problem-solving skills

Ability to use sound judgment and decision making while effectively responding to common inquiries or complaints from customers or vendors

Be able to lift/ move up to 25 pounds, regularly

Being bilingual is a plus

“We are an Equal Employment Opportunity (“EEO”) / ADA Employer